Makayla Taylor
District Heights
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Banter By Piercing Pagoda
08.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Team Member
Chick-fil-A
07.2021 - 10.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
Front Desk Assistant
YouthAtWork/SYEP
07.2020 - 08.2020
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Front Desk Assistant
The Maryland National Capital Park
07.2019 - 08.2019
- Enhanced customer satisfaction by providing efficient and professional front desk support.
- Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
- Increased office efficiency with proactive inventory management of office supplies.
- Supported staff members with various administrative tasks to improve overall workflow.
- Resolved issues promptly by effectively communicating with colleagues from other departments.
- Assisted in event planning and coordination, contributing to successful outcomes.
- Provided exceptional customer service through prompt response to inquiries and concerns.
Education
High School Diploma -
Duval High School
Lanham, MD08.2021
Skills
- Problem-Solving
- Customer Service and Engagement
- Store Organization
- Time Management
- Leadership
- Store operations
- Employee Scheduling
- Effective Communication
- Microsoft Office Suite
- Business development and planning
- Willingness to learn
- Active listener
Timeline
Assistant Store Manager
Banter By Piercing Pagoda
08.2023 - Current
Team Member
Chick-fil-A
07.2021 - 10.2022
Front Desk Assistant
YouthAtWork/SYEP
07.2020 - 08.2020
Front Desk Assistant
The Maryland National Capital Park
07.2019 - 08.2019
High School Diploma -
Duval High School
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