Makayla Wheeler
Suitland
Summary
Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining, and entertainment offerings. Excellent interpersonal and communication skills.
Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Concierge
Triple S protective services
Washington
06.2025 - 10.2025
- Assisted guests with check-in and check-out processes efficiently.
- Provided information on local attractions and dining options to enhance guest experience.
- Coordinated transportation arrangements for guests, including taxis and shuttles.
Cashier
Roses, Variety Wholesalers
Suitland
04.2025 - 06.2025
- Operated cash register efficiently during peak hours.
- Processed customer transactions accurately and quickly.
- Assisted with inventory management and restocking shelves.
- Handled returns and exchanges according to store policy.
- Maintained cleanliness and organization of cashier station.
Security Officer
Allied Universal Security Services
Washington
07.2024 - 10.2024
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and prevent potential security breaches.
- Responded promptly to incidents, maintaining a calm and professional demeanor.
Cashier
Beauty Supply Store
Suitland
03.2023 - 12.2023
- Performed gap analysis between existing security settings and new security requirements as per audit findings and recommendations.
- Implemented strategies for improving overall security posture.
- Inspected carriages for cleanliness and security purposes.
Education
Junior High School Education -
Suitland High School
Suitland, MD 09.2021 - 05.2024
Skills
- Organizational Skills
- Cleaning
- Restaurant experience
- Retail sales
- Leadership
- Cash Handling
- Food handling
- Guest relations
- Incident response
- Security monitoring
- Hospitality
Languages
English, Expert
Languages
English
Limited
Timeline
Concierge
Triple S protective services
06.2025 - 10.2025
Cashier
Roses, Variety Wholesalers
04.2025 - 06.2025
Security Officer
Allied Universal Security Services
07.2024 - 10.2024
Cashier
Beauty Supply Store
03.2023 - 12.2023
Junior High School Education -
Suitland High School
09.2021 - 05.2024