Makayla Wright
Clarksburg
Summary
Detail-oriented and tech-driven professional with experience in operations, data tracking, and process optimization. Skilled in documentation, system monitoring, workflow efficiency, and cross-team communication. Seeking an entry-level technology role where I can leverage analytical thinking, technical tools, and operational problem-solving to support business systems and improve performance outcomes.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assistant Activities
Grand Oaks Assisted Living
Washington, DC
05.2024 - 03.2025
- Coordinated and managed activity scheduling systems to optimize resident engagement and resource allocation
- Maintained accurate digital and written records to support care plan integration and compliance
- Implemented process improvements to enhance workflow organization and safety protocol adherence
Concierge
Grand Oaks Assisted Living
Washington, DC
05.2024 - 03.2025
- Managed front desk operations using scheduling and communication systems to coordinate daily activities
- Documented and tracked resident requests to ensure timely issue resolution
- Monitored building access systems and enforced security protocols
- Prioritized and resolved time-sensitive service requests in a fast-paced environment
Delivery Driver
Auto Zone
Gaithersburg, MD
2023 - 2023
- Navigated diverse routes efficiently, ensuring timely deliveries
- Managed delivery schedules and maintained accurate delivery logs while handling multiple priority orders and coordinating with dispatch team
- Built strong relationships with customers and team members while ensuring secure package handling and maintaining delivery accuracy records
Amazon Driver
Amazon
Beltsville, MD
2022 - 2023
- Delivered packages efficiently across urban routes, maintaining perfect on-time delivery record while ensuring customer satisfaction and package safety
- Documented daily mileage, gas, and other data
- Performed vehicle inspections for cleanliness and maintenance
Package Handler
FedEx Ground
Gaithersburg, MD
2021 - 2022
- Scanned and categorized packages using warehouse management systems
- Loaded and staged shipments based on routing data
- Identified and resolved conveyor system disruptions to maintain workflow continuity
Customer Service
Giant Food
Gaithersburg, MD
2020 - 2020
- Resolved escalated customer issues using structured problem-solving techniques
- Identified operational inefficiencies and recommended workflow improvements
- Processed transactions and maintained accurate sales records
Education
Associate - Information Technology Specialist
Frederick Community College
Frederick, MD12.2024
High School Diploma - undefined
Quincy College
Gaithersburg, MD05.2020
Skills
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Data Entry & Documentation
- Route Optimization Tools
- Record Management
- Technical Troubleshooting
Certification
CompTIA A+ (In Progress - Expected 2026)
Timeline
Assistant Activities
Grand Oaks Assisted Living
05.2024 - 03.2025
Concierge
Grand Oaks Assisted Living
05.2024 - 03.2025
High School Diploma - undefined
Quincy College
Delivery Driver
Auto Zone
2023 - 2023
Amazon Driver
Amazon
2022 - 2023
Package Handler
FedEx Ground
2021 - 2022
Customer Service
Giant Food
2020 - 2020
Associate - Information Technology Specialist
Frederick Community College