Makayla Zeberlein

I started working here at the Baltimore yacht club when I was 14, I started as a hostess and I quickly became a server . my role as a server is to ensure our members have a great dining/lunch experience with us, I am in charge of making sure all my tables needs are fulfilled and that they are being charged correctly to their accounts.

• Assisted in training new servers.
• Maintained records of transactions made during shift as required by law or company policy.
• Monitored dining room for cleanliness and proper set-up at all times.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Provided excellent customer service to ensure satisfaction.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Responded efficiently to guest inquiries and complaints in a professional manner.

my role as a packer at Amazon was to ensure each item was going into the correct box for the correct customer to be shipped to.

• Ensured that all products were properly packaged before being shipped out of the facility.
• Prepared orders for shipment by selecting proper containers and packing material.
• Organized packages according to size, weight, destination, or type of product using hand-held scanners.
• Identified incorrect or damaged items received from suppliers and reported them accordingly.
• Monitored stock levels regularly and requested new supplies when necessary.
• Maintained a clean and safe work environment at all times by adhering to company policies and regulations.
• Responded quickly to any changes in production schedules or requests from supervisors.

• As an assistant general manager , I worked closely with the general manager to maintain productivity and efficiency of our restaurant. I was responsible for a crew of 5+ team members, maintaining cleanliness, and efficiency of each shift that I ran. Daily paperwork, food safety , cash handling, and security of our store was the top priority in my job description.
• Developed and implemented effective strategies to maximize sales and profits.
• Ensured that customer service standards were met or exceeded at all times.
• Communicated regularly with suppliers regarding product delivery timelines, pricing information.
• Monitored inventory levels and placed orders for new stock as needed.
• Assisted in the recruitment process by conducting interviews with prospective candidates.
• Ensured compliance with company policies, procedures, and regulations.
• Implemented safety protocols to protect both customers and employees from potential hazards.
• Prepared weekly schedules for staff members based on their availability.
• Provided training, guidance, and support to staff members on proper procedures and policies.
• Analyzed sales data to identify trends and opportunities for growth.
• Resolved customer complaints in a timely manner while maintaining a professional demeanor.
• Performed administrative tasks such as filing paperwork, preparing documents.
• Managed daily operations of the store, including scheduling and supervising staff.

My role as a cashier at Wei's was to ensure each customer found everything they needed in the correct place, I assisted customers with checking out in the grocery lines and as well as assisting them in the self checkout when people needed help.

• Processed returns and exchanges of merchandise in accordance with store policies.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Issued receipts, refunds, credits or change due to customers.
• Greeted customers and answered any questions they had about the store's products and services.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Balanced daily transactions on a computerized point-of-sale system.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Followed company security procedures for handling large sums of money.
• Performed other duties as assigned by management.
• Resolved customer complaints professionally in accordance with company policy.