Summary
Overview
Work History
Education
Skills
Timeline
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Makenna Denton

Odenton

Summary

Dynamic and reliable professional with extensive experience in customer service and teamwork. Proven ability to manage high-pressure situations while ensuring guest satisfaction. Skilled in time management and problem-solving, consistently enhancing service quality and operational efficiency in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Banquet Server

Crofton Country Club
09.2024 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Carried out professional service, retaining polite and friendly approach at all times.

Lifeguard

Ace Aquatics
05.2024 - 09.2024
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Upheld hygiene standards in pool and surrounding area.
  • Prevented accidents through regular equipment inspections and maintenance.

Restaurant Hostess

J Alexander
10.2023 - 05.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Customer Service / Cashier

Boog’s BBQ
06.2022 - 10.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Answered product questions using knowledge of sales and store promotions.

Axe Throwing Coach

Chill Axes LLC
07.2022 - 04.2023
  • Enforced safety protocols during all activities, minimizing risk of injury among participants.
  • Improved participants' axe throwing techniques by providing personalized coaching and feedback.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with other coaches to share best practices and improve overall coaching quality across the facility.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Arundel High School
Gambrills, MD
06-2023

Skills

  • Strong teamwork
  • Time management
  • Customer service
  • Punctual and reliable

Timeline

Banquet Server

Crofton Country Club
09.2024 - Current

Lifeguard

Ace Aquatics
05.2024 - 09.2024

Restaurant Hostess

J Alexander
10.2023 - 05.2024

Axe Throwing Coach

Chill Axes LLC
07.2022 - 04.2023

Customer Service / Cashier

Boog’s BBQ
06.2022 - 10.2023

High School Diploma -

Arundel High School

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Makenna Denton