Makiya Amos
College Park
Summary
Motivated professional with several years of experience offering office support and administration. Skilled in data entry, calendar management and document preparation ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
7
7
years of professional experience
Work History
Concierge
Bozzuto
Washington
03.2025 - 07.2025
- Monitored and logged incoming packages into the resident portal system
- Escalated maintenance issues and facility concerns to the appropriate staff
- Responded to resident complaints and resolved issues promptly
- Monitored building operations and ensured safety during overnight shifts
- Respond to resident complaints and resolve issues promptly
- Oversee building operations and ensure safety during overnight shifts
Office Manager
Regency Furniture
Hyattsville
06.2022 - 08.2024
- Responded to customer emails and resolved inquiries efficiently
- Handled credit card and cash transactions
- Scheduled deliveries and managed customer orders
- Created staff schedules and maintained office organization
Customer Service Representative (Remote)
Maryland Health Connection
11.2022 - 03.2023
- De-escalated customer calls with professional conflict resolution
- Managed high volume inbound/outbound calls to assist with inquiries and account issues
Receptionist
H&R Block
Laurel
01.2021 - 06.2021
- Matched clients with appropriate tax advisors
- Filed legal tax documents and organized appointment scheduling
- Maintained lobby cleanliness and office supplies
Administrative Assistant
Perfect Staffing Solutions, LLC
Laurel
04.2018 - 01.2019
- Managed salon inventory and scheduled beauty appointments
- Promoted services via social media and handled client communication
- Processed transactions and maintained client records
Beauty Advisor
Ulta Beauty
Hyattsville
05.2018
- Consulted customers on beauty products
- Demonstrated product use and processed payments
- Handled merchandising and display setup
Education
High School Diploma -
Parkdale High School
Riverdale Park, MD05-2018
Certificate - Child Development Associate
Berwyn Heights Elementary
Berwyn Heights02-2017
Skills
- Leadership
- Collaborative planning
- Management
- Lesson planning
- Early childhood education
- Inventory management
Timeline
Concierge
Bozzuto
03.2025 - 07.2025
Customer Service Representative (Remote)
Maryland Health Connection
11.2022 - 03.2023
Office Manager
Regency Furniture
06.2022 - 08.2024
Receptionist
H&R Block
01.2021 - 06.2021
Beauty Advisor
Ulta Beauty
05.2018
Administrative Assistant
Perfect Staffing Solutions, LLC
04.2018 - 01.2019
High School Diploma -
Parkdale High School
Certificate - Child Development Associate
Berwyn Heights Elementary