Malcolm J. Heyward
Rockville
Summary
Dynamic and results-oriented professional with over a decade of experience in program coordination, leadership, and behavioral support across diverse settings, including residential services, educational environments, and vocational development programs. Proven ability to lead culturally diverse teams, manage complex operations, and foster meaningful relationships with stakeholders to ensure organizational success. Expertise in creating and implementing individualized care plans, training staff, and maintaining compliance with Federal, State, and organizational regulations. Adept at strategic planning, performance analysis, and cultivating environments that promote growth and inclusion. Known for exceptional communication, problem-solving, and time management skills, with a strong commitment to excellence and continuous professional development.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Job Coordinator and Activity Coordinator
CSAAC
09.2023 - Current
- Develop and implement comprehensive vocational programs tailored to meet the unique abilities and interests of individuals served
- Collaborate closely with Job Developers to identify and secure employment opportunities suitable for individual needs
- Create detailed vocational schedules to ensure productive and meaningful daily activities, providing ongoing training and support to Job Coaches
- Build and maintain strong relationships with employers by addressing concerns, resolving issues promptly, and ensuring satisfaction with employee performance
- Conduct site visits during employment transitions to support individuals and Job Coaches in learning job requirements and adapting to the workplace culture
- Monitor performance metrics, identify areas for improvement, and implement actionable solutions to enhance outcomes
- Oversee staff training, ensuring adherence to organizational standards, and evaluate Job Coach performance to foster professional growth and accountability
Community Living Service Coordinator
The Arc of Montgomery County
08.2022 - 09.2023
- Directed residential services for adults with developmental disabilities across over 30 residential settings, ensuring high-quality individualized support
- Supervised House Managers and Direct Support Staff, providing guidance to promote independent living skills and community integration
- Oversaw medical appointments, managed budgets for personal finances, and ensured compliance with all local, state, and organizational policies
- Conducted service plan meetings with residents and families to address concerns, review goals, and foster open communication
- Facilitated interdepartmental coordination to deliver seamless care, including clinical support, nutrition services, and enrichment activities
- Addressed and resolved resident concerns promptly, ensuring positive customer relationships and maintaining compliance with HIPAA and COMAR standards
- Managed recruitment, onboarding, and performance evaluations of staff to enhance team performance and reduce turnover rates
- Acted as a liaison with families, referral sources, and community service providers, representing the organization in professional settings
Behavioral Specialist
The Frost School – Sheppard Pratt
06.2018 - 08.2022
- Delivered specialized training to staff on behavioral techniques and intervention strategies to improve classroom management
- Conducted classroom observations to monitor behavioral progress and provided detailed feedback to educational staff
- Reviewed and analyzed behavioral data to ensure accuracy and the effective implementation of intervention plans
- Collaborated with interdisciplinary teams to develop and adjust behavior management plans tailored to individual student needs
- Certified in Life Space Crisis Intervention (LSCI), with expertise in de-escalation techniques and crisis resolution
Dedicated Aide/Substitute Teacher
The Foundation Schools
10.2016 - 03.2018
- Designed and delivered engaging lesson plans across core academic subjects for middle school students
- Implemented positive behavioral strategies and conflict resolution techniques to support classroom management
- Coordinated with school social workers, therapists, and administrators to provide comprehensive student support
- Served as assistant basketball coach, mentoring students and promoting teamwork and sportsmanship
Teacher
The Goddard School
05.2015 - 09.2016
- Developed creative, developmentally appropriate lesson plans aligned with state standards and school objectives
- Established a nurturing classroom environment to support students' social-emotional and cognitive development
- Maintained consistent communication with families to build trust and collaborate on student success
- Conducted daily physical and educational activities to promote holistic learning experiences
Intern
Kelly Consultant Firm, LLC & Healing Interventions, Inc.
06.2012 - 12.2014
- Supported the coordination of activities and special events, ensuring smooth execution and positive participant engagement
- Assisted in counseling at-risk families by providing resources and guidance to support family development
- Delivered presentations on organizational programs and facilitated the onboarding process for new members
Student Intern
Felton Health & Laboratory School
08.2009 - 05.2012
- Created and implemented lesson plans tailored to children's developmental needs
- Promoted positive social interactions among children and maintained a safe, supportive learning environment
- Monitored child behavior and provided feedback to staff to enhance program effectiveness
Education
Bachelor of Science - Business and Family Consumer Science
South Carolina State University
Orangeburg, SC05.2013
Skills
- Communication
- Leadership
- Time Management
- Technical Proficiency
- Analytical Skills
Certification
- TACT-2
- CPR
- First Aid
Communityoutreach
- Society for Resource Management, Lifetime Member, 01/01/12, Present
- P.A.L. Bay Shore Basketball Summer Camp, Coach, 06/01/11, Present
- Salvation Army, Volunteer, 03/01/06, 08/01/10
- U.S. Army Child Youth and School Services, Volunteer, 09/01/14, 12/01/14
Timeline
Job Coordinator and Activity Coordinator
CSAAC
09.2023 - Current
Community Living Service Coordinator
The Arc of Montgomery County
08.2022 - 09.2023
Behavioral Specialist
The Frost School – Sheppard Pratt
06.2018 - 08.2022
Dedicated Aide/Substitute Teacher
The Foundation Schools
10.2016 - 03.2018
Teacher
The Goddard School
05.2015 - 09.2016
Intern
Kelly Consultant Firm, LLC & Healing Interventions, Inc.
06.2012 - 12.2014
Student Intern
Felton Health & Laboratory School
08.2009 - 05.2012
Bachelor of Science - Business and Family Consumer Science
South Carolina State University
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