Malea Jeffers

• Adhered strictly to confidentiality guidelines when handling sensitive client information.
• Created reports detailing activities such as caseload statistics, arrears balances, collections history.
• Performed data entry tasks into a computerized system used for tracking customer information related to child support cases.
• Responded promptly to complaints filed against the agency by providing detailed explanations regarding policies or procedures associated with child support enforcement.
• Prepared, reviewed, and maintained accurate case files and records.
• Maintained contact with employers regarding employment verification, wage withholding orders, and payment status updates.
• Reviewed court orders for accuracy and completeness of child support requirements.
• Monitored compliance with court orders by verifying that payments are received within specified timelines.
• Assessed eligibility for public assistance programs such as Temporary Assistance for Needy Families.
• Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  Reviewed all entries made on a daily basis to ensure accuracy of information recorded.
• Analyzed reports to identify any errors in data entry, corrected any incompatibilities if necessary.

• Compiled reports based on gathered information.
• Assisted colleagues with resolving any issues related to data entry operations.
• Organized files according to established procedures for easy retrieval later on.
  Maintained confidentiality of sensitive information.
• Scanned documents into appropriate databases for storage purposes.
• Performed data entry from paper documents, emails, and other sources into computer systems.
• Collaborated with other departments to resolve issues regarding incorrect data entries.
• Reviewed existing information for accuracy and made necessary corrections.
• Updated existing records with new or revised information as needed.
• Identified discrepancies between source documents and entered data.
• Operated various office equipment such as scanners, printers. when required.
• Created spreadsheets to track data entries.
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
• Collected and organized information for entry, prioritizing entries to increase efficiency.
  Maintained a high level of professionalism when dealing with difficult customers.
  Conducted regular follow-up calls with customers after resolving their issues.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Developed positive relationships with customers through friendly interactions.
• Answered customer inquiries via phone, email, and chat.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Trained new employees on company policies and procedures.

• Packaged items carefully using protective materials like bubble wrap or foam sheets.
• Operated scanners, computers, and other equipment to track orders.Monitored temperature and humidity levels in warehouse.
• Verified accuracy of incoming shipments against purchase orders.Performed cycle counts to maintain accurate inventory records.
• Maintained accurate inventory records using computerized tracking systems.
• Ensured safety protocols were followed at all times while operating machinery.
• Maintained a clean work area by sweeping, mopping, dusting shelves.
• Investigated any reported problems regarding shipping errors or damages.
• Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
• Inspected damaged goods prior to disposal or return to vendor.
• Followed established guidelines for picking orders accurately.
• Used pallet jacks to move items to and from warehouse locations.
• Assisted in packaging and labeling of products for shipment.

Data Entry Clerk / Baltimore City Health Department - Baltimore, Maryland

07/2023 - 01/2025

• Compiled reports based on gathered information.
• Assisted colleagues with resolving any issues related to data entry operations.
• Organized files according to established procedures for easy retrieval later on.
  Maintained confidentiality of sensitive information.
• Scanned documents into appropriate databases for storage purposes.
• Performed data entry from paper documents, emails, and other sources into computer systems.
• Collaborated with other departments to resolve issues regarding incorrect data entries.
• Reviewed existing information for accuracy and made necessary corrections.
• Updated existing records with new or revised information as needed.
• Identified discrepancies between source documents and entered data.
• Operated various office equipment such as scanners, printers. when required.
• Created spreadsheets to track data entries.
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
• Collected and organized information for entry, prioritizing entries to increase efficiency.
  Maintained a high level of professionalism when dealing with difficult customers.
  Conducted regular follow-up calls with customers after resolving their issues.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Developed positive relationships with customers through friendly interactions.
  Answered customer inquiries via phone, email, and chat.
  Provided guidance and direction to subordinates regarding job duties and responsibilities.
  Trained new employees on company policies and procedures.

• Maintained a clean and orderly work area throughout the shift.
• Followed proper safety protocols when using manual lifting devices such as dollies and hand trucks.
• Verified that products were properly labeled prior to being packed into boxes or containers.
• Monitored growth of crops and weeds, applying herbicides as needed.
• Conducted soil tests to determine nutrient levels; added fertilizers or amendments as needed.
• Sowed seeds, planted seedlings, and transplanted crops by hand or with mechanized equipment.
• Planned and implemented crop rotation schedules to maximize soil fertility.
• Harvested crops at the optimum time for maximum yield and quality.
• Ensured that all foods were prepared according to health department regulations.
• Assisted with inventory management and restocking supplies as needed.

• Restocked kitchen supplies including food products and utensils.
• Checked expiration dates on all products before serving them to customers.
• Provided excellent customer service to maintain a positive atmosphere for guests.
• Resolved customer complaints in a professional manner.
• Performed cashier duties such as taking orders, collecting payments and providing change.
• Monitored quality of food served to ensure it met company standards for presentation and temperature.
• Assisted management team with inventory counts of food products and beverage supplies.
• Processed takeout orders quickly to ensure timely delivery of meals.
• Took orders from patrons and input selections into store computer system.
• Conducted price checks for special orders or discounts as requested by customers.
• Resolved customer complaints professionally in accordance with company policy.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Issued receipts, refunds, credits or change due to customers.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

• Assisted guests with seating arrangements and special requests.
• Collaborated with kitchen staff to ensure timely delivery of food orders.
• Explained specials or new menu items to customers when requested.
• Collaborated with kitchen staff to ensure prompt delivery of food orders.
• Provided excellent customer service by attending to guest needs in a timely manner.
• Accurately processed cash and credit card transactions using POS system.
• Monitored inventory levels of supplies needed for the restaurant operations.
• Informed guests about daily specials or seasonal menu changes.
• Ensured that the dining area was clean and presentable at all times.
• Handled customer complaints professionally in order to maintain high standards of customer service.
• Greeted customers upon arrival and provided menus.
• Answered incoming calls to take reservations, answer questions, and address complaints.
• Greeted and assisted customers to foster positive experiences.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.