Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maleek Sheldon

Baltimore,MD

Summary

Adept at leveraging skills in Health Information Management and Team Management, I significantly contributed to operational efficiency at both MedStar and Frederick Health. My expertise in electronic medical record systems and proven ability to lead teams have driven process improvements, showcasing a commitment to excellence and a proactive approach to overcoming challenges.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Support

FedEx
12.2023 - Current
  • Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.
  • Identify and resolve billing variances to maintain system accuracy and currency.
  • Execute billing tasks and recorded information in company databases.
  • Verify accuracy of bills of lading.
  • Maintain a 98% billing accuracy
  • Learned and adapted quickly to new technology and software applications.

Phlebotomist II

Frederick Health
08.2021 - 03.2023
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Greeted and assisted patients with check-in procedures.
  • Gathered demographic and insurance information to register patients.
  • Collected payments and co-pays from patients.

Patient Access Registrar

Frederick Health
05.2021 - 08.2022
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Coordinated with nursing staff to process and direct patients to appropriate departments
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.

Sales Lead

UGG
08.2018 - 06.2021
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Contributed to event marketing, sales and brand promotion.
  • Built relationships with customers and community to promote long term business growth.

Unit Secretary, Labor and Delivery

MedStar Health
02.2020 - 05.2021


  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained accurate demographic and insurance information to admit patients onto unit and minimize risk of error for the billing department.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.
  • Posted patients for anesthesia.
  • Completed documentation for patient charts by obtaining diagnostic studies, accessing prenatal records, reviewing current medications, noting allergies and recording provider orders and prescriptions.
  • Assisted in arranging follow-up and post-operative care
  • Kept all databases and charts current and accurate
  • counseling on patient bill of rights, as well as consent

Sales Associate

Under Armour
02.2017 - 08.2018
  • Operated POS system to complete cash, credit and check transactions.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.


Patient Transporter

MedStar Health
10.2014 - 07.2016
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.

Education

Bachelor of Arts -

Full Sail University
Winter Park, FL

High School Diploma -

North County High School
Glen Burnie, MD
2014

Skills

  • MS Office
  • Data entry proficiency
  • Financial Management
  • Recordkeeping
  • Team Management
  • Time Management
  • Health Information Management
  • Organizational Skills
  • Clerical Support
  • Office Administration
  • Schedule Coordination
  • Electronic Medical Record Systems

Certification

  • Search Engine Optimization
  • Information Literacy
  • Grammar foundations


Timeline

Operations Support

FedEx
12.2023 - Current

Phlebotomist II

Frederick Health
08.2021 - 03.2023

Patient Access Registrar

Frederick Health
05.2021 - 08.2022

Unit Secretary, Labor and Delivery

MedStar Health
02.2020 - 05.2021

Sales Lead

UGG
08.2018 - 06.2021

Sales Associate

Under Armour
02.2017 - 08.2018

Patient Transporter

MedStar Health
10.2014 - 07.2016

Bachelor of Arts -

Full Sail University

High School Diploma -

North County High School

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Maleek Sheldon