- Traveling
- Cooking
- Baking
- Crafting and DIY Projects
- Photography
- Drawing and Painting
- Pilates
Malia Barnes
Frostburg
Summary
Reliable and adaptable professional in the hospitality industry, skilled in problem-solving and effective communication. Experience includes managing front desk operations, ensuring smooth visitor check-ins, and quickly resolving customer issues to maintain satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Quality Inn & Suites
Frostburg, MD
03.2023 - Current
- Greeted and assisted visitors, providing exceptional customer service at front desk.
- Managed incoming calls, directing inquiries to appropriate guests, and co-workers efficiently.
- Created and tweaked calendars to ensure neat scheduling.
- Processed visitor check-ins and check-outs, ensuring adherence to hotel protocols.
- Utilized office software to manage records, enhancing information retrieval efficiency.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks and chores in compliance with company policies and procedures.
Education
High School Diploma -
Mountain Ridge High School
Frostburg, MD05-2025
Bachelor of Science - Psychology
Frostburg State University
Frostburg, MD05-2028
Skills
- Customer service
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Collaborative
- Multi-line telephone systems
- Punctual and reliable
- Microsoft office
Interests
Timeline
Front Desk Receptionist
Quality Inn & Suites
03.2023 - Current
High School Diploma -
Mountain Ridge High School
Bachelor of Science - Psychology
Frostburg State University