8
years of professional experience
Detail-oriented Administrative Professional with experience in office administration, operational support, client relations, and team coordination. Skilled in managing competing priorities, coordinating schedules, maintaining accurate records, and facilitating communication across teams. Known for being organized, proactive, adaptable, and solution-oriented, with a strong commitment to supporting efficient daily operations and fostering collaborative work environments.
Work History
Administrative Assistant
1 Year 5 Months- Provide administrative and operational support, coordinating daily office activities and assisting management with evolving priorities and business needs.
- Manage incoming communications, including phone calls, emails, correspondence, and inquiries from clients, agents, and internal staff.
- Coordinate appointments, maintain calendars, and facilitate communication between internal teams and external contacts to ensure timely follow-through.
- Prepare, organize, review, and maintain confidential documents, records, forms, and correspondence with a high level of accuracy and attention to detail.
- Monitor outstanding requests, track documentation, and proactively follow up with clients and stakeholders to keep transactions and administrative processes moving forward.
- Serve as a central point of contact, connecting clients, business partners, and team members with the appropriate information and resources.
- Identify and address administrative issues, resolve routine problems, and adapt to changing priorities in a deadline-driven environment.
- Maintain organized office resources, supplies, contact information, and records to support efficient daily operations.
Shift Manager
6 Years 9 Months- Oversaw daily store operations in a fast-paced environment, balancing competing priorities and ensuring smooth execution of business activities.
- Coordinated employee scheduling and delegated responsibilities to ensure team met operational goals and deadlines.
- Acted as the primary point of contact for employees and customers, resolving escalated concerns and facilitating effective communication.
- Trained, coached, and supported employees, fostering a collaborative work environment and promoting consistent operational standards.
- Identified workflow challenges and implemented practical solutions to improve efficiency, organization, and overall team performance.
- Identified workflow challenges and implemented solutions that enhanced organization and streamlined team performance.
- Exercised sound judgment and discretion when handling sensitive employee matters, customer concerns, and operational information.
Client Service Coordinator
7 Months- Managed client appointments and scheduling, ensuring an organized and welcoming front-desk environment that enhanced client satisfaction.
- Managed client appointments and scheduling while maintaining an organized and welcoming front-desk environment.
- Coordinated communication between clients and service providers, facilitating efficient scheduling and fostering a positive client experience.
- Maintained accurate client records and processed transactions, effectively balancing multiple responsibilities to support operational efficiency.
Skills
Administrative & Operational Support
Calendar & Meeting Coordination
Document Preparation & Records Management
Google Workspace
Microsoft Office (Word
Excel
Outlook
PowerPoint)
Workflow Coordination & Process Improvement
Scheduling & Deadline Management
Confidential Information Handling
Workflow optimization
Problem Solving & Prioritization
Organization & Attention to Detail
Written & Verbal Communication
Leadership & Team Support
Timeline
Administrative Assistant
Community Title Network
06.2025 - CurrentRead More
Client Service Coordinator
Floyd’s 99 Barbershop
08.2020 - 03.2021Read More
Shift Manager
Starbucks
09.2018 - 06.2025Read More