Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malique Gross

Waldorf

Summary

Results-driven technician with expertise in managing and implementing network systems. Demonstrated ability to troubleshoot hardware and software issues while ensuring high-quality customer service, directly contributing to operational excellence and team success across multiple locations.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Hertz
Waldorf
03.2026 - Current
  • Assisted branch manager in fleet capacity.
  • Managed daily operations and ensured exceptional customer service experiences.
  • Troubleshooted hardware and software issues at different branch locations.

Technician

IET Corporation
09.2024 - 03.2026

• Implemented new VoIP and data network systems at Marine Corps bases.

• Read, understood, and interpreted installation documents

• Manage work crews and control material/equipment/tools and inventories

from central warehouse and transport

• Traveled to various Marine Corps facilities to support customer needs

• Installed Single and Multi-Mode fiber optic cables for network connectivity

• Installed CAT5E and CAT6 cables for network connectivity

• Assisted with troubleshooting and corrected communications malfunctions

• Installed and configured equipment racks, network switches, patch panels,

dress and label cables, racks and patch panels

• Installed grounds and bonding at racks, network switches and bus bars

Apprentice

Kent Island Mechanical
01.2024 - 09.2024
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Enhanced practical skills by assisting experienced professionals in various tasks.

Education

Certificate - Cyber Security

George Washington University
Washington, DC
05-2023

High School Diploma -

Thomas Stone High School
Waldorf, MD
06-2013

Skills

  • Network troubleshooting
  • VoIP installation
  • Equipment maintenance
  • Installation documentation
  • Communication skills

Timeline

Assistant Manager

Hertz
03.2026 - Current

Technician

IET Corporation
09.2024 - 03.2026

Apprentice

Kent Island Mechanical
01.2024 - 09.2024

Certificate - Cyber Security

George Washington University

High School Diploma -

Thomas Stone High School
Malique Gross