Malynda Glenn
Capitol Heights
Summary
Healthcare administrative professional with proven track record in medical operations, supporting executive and team leadership. Significant experience in coordinating healthcare services and ensuring quality patient care. Known for strong collaboration skills and adaptability to changing healthcare needs, showcasing proficiency in medical procedures and team management. Proven ability to handle confidential information and manage executive schedules effectively. Focused meeting dynamic business needs through exceptional communication and organizational skills.
Overview
13
13
years of professional experience
Work History
Client Service Representative
Mission Veterinary Partners
01.2018 - Current
- Serve as the primary point of contact for patients and families, ensuring a welcoming and professional front-office environment.
- Manage high-volume multi-line phones and provide accurate clinical information.
- Update EMR records, scan documents, verify demographics, and maintain documentation accuracy.
- Schedule visits, surgeries, and follow-up appointments.
- Process payments, review invoices, and maintain financial accuracy.
- Developed and maintained comprehensive filing systems to enhance information retrieval efficiency.
Client Service Technician
Friendship Hospital for Animals
12.2016 - 01.2018
- Checked patients in/out, interpreted SOAP notes, maintained medication logs, and supported discharge instruction communication.
- Triaged patients and coordinated workflow with medical staff.
- Directed operational efficiency initiatives, improving patient care processes across multiple departments.
- Screened calls and emails and responded accordingly to support executive correspondence.
Concierge Security Officer
Allied Universal Security Services
12.2012 - 12.2016
- Monitored CCTV systems, prepared documents, and maintained detailed logs.
- Provided exceptional customer service, assisting employees and visitors with inquiries and access control.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Trained new security personnel on protocols, enhancing team efficiency and compliance with regulations.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Education
Business Administration
Prince George’s Community College
Largo, MDBusiness Administration And Management
Penn Foster
Scottsdale, AZSkills
- Customer support
- Healthcare billing
- Executive support
- IT resource integration
- Office management
- Administrative support
Timeline
Client Service Representative
Mission Veterinary Partners
01.2018 - Current
Client Service Technician
Friendship Hospital for Animals
12.2016 - 01.2018
Concierge Security Officer
Allied Universal Security Services
12.2012 - 12.2016
Business Administration
Prince George’s Community College
Business Administration And Management
Penn Foster