Mandisa Robinson
Baltimore
Summary
Skilled Pre-Litigation Case Manager with extensive experience in Personal Injury law, adept at managing client intake and demand preparation. Recognized for quick and precise customer service. Excellent team player with advanced computer and communication skills.
Overview
2026
2026
years of professional experience
Work History
Patient Access Representative
Johns Hopkins Health System
2022 - Current
- Managed patient registration processes ensuring accurate data entry and compliance with healthcare regulations.
- Facilitated insurance verification and eligibility checks to streamline patient access services.
- Coordinated appointment scheduling, optimizing workflow for healthcare providers and enhancing patient experience.
- Trained new staff on patient access protocols, improving team efficiency and service quality.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Personal Injury Case manager
The Law Office of Richard Klein P.A.
02.2020 - 09.2020
- Conducted client interviews and managed all intake services efficiently. Collected data to prepare and draft comprehensive settlement packages. Interpreted legal information and communicated it clearly to clients. Corresponded daily with clients, insurance adjusters, medical professionals, and attorneys. Composed and typed routine correspondence while drafting case summaries. Edited legal documents to ensure clarity and adherence to standards. Collaborated with legal professionals to discuss intricate case details. Maintained organized records of client communications and case progress.
Personal Injury Case
Saiontz & Kirk P.A.
10.2017 - 10.2019
- Managed large volumes of personal injury pre-litigation cases efficiently. Entered and organized client case data through thorough investigations. Collected medical records, police reports, and insurance documentation. Updated clients on case status, providing No-Fault information to clinics and insurers. Prepared settlement demand letters to facilitate negotiations.
Call Center Representative
Saiontz & Kirk P.A.
04.2015 - 10.2017
- Facilitated more than 80 customer interactions each day, ensuring friendly and detailed service for satisfaction. Maintained accurate records in CRM software for all customer interactions. Assessed customer needs, clarified inquiries, and investigated issues to deliver solutions. Consistently met personal and team performance targets through dedicated service. Exhibited excellent verbal communication skills alongside active listening for improved engagement.
Education
High School Diploma - General Studies
Kenwood High
Baltimore, MD05.1994
Skills
- Proficient in Microsoft Office applications
- Expertise in case management
- Strong clerical skills
- Knowledge of personal injury law
- Teamwork with client focus
- Ability to multitask independently
- Excellence in customer support
- Problem-solving effectiveness
- Time management proficiency
- Detail-oriented approach
- Active listening skills
- Data entry expertise
- Analytical thinking capabilities
Timeline
Personal Injury Case manager
The Law Office of Richard Klein P.A.
02.2020 - 09.2020
Personal Injury Case
Saiontz & Kirk P.A.
10.2017 - 10.2019
Call Center Representative
Saiontz & Kirk P.A.
04.2015 - 10.2017
Patient Access Representative
Johns Hopkins Health System
2022 - Current
High School Diploma - General Studies
Kenwood High