Manning B Moore

Keen to work for a company who are going to invest a lot of time and effort in my development.

High-energy Guest Services Representative focused on promoting customer satisfaction through exceptional service and maintaining exemplary hotel accommodations. Tech-savvy, highly accurate and efficient with data entry and general operations. Exceptional people skills with friendly and courteous demeanor.

• Guest Services, Hilton Garden Inn, Arlington, VA, 2015-11-01, present, Manage guest arrivals, including processing payments, issuing room keys and noting special requests, Coordinate with maintenance, housekeeping, and security to resolve guest issues and requests quickly and efficiently, Maintain up-to-date knowledge of property amenities and local businesses to accurately answer all guest questions and requests, Arrange tours, taxis, and restaurant reservations for guests, Manage multi-line phone system to coordinate reservations, Complete shift reports each day detailing reservations, check ins/check outs, charges and other information requested by management, Answer questions regarding charges and process final transactions
• Event Staff, Capital One Arena, 2015-10-01, 2019-09-30, Greet patrons attending events; verify credentials, Direct patrons to appropriate locations such as concessions and restrooms, Maintain order and ensure adherence to safety rules
• Administrative Assistant, Jacob Enterprise, Bowie, MD, 2014-10-01, 2015-10-31, Purchase supplies and maintained inventories, Scheduled and coordinated jobs, Prepared, Proofread, and Formatted company correspondence
• Customer Service Associate, Home Depot, Bowie, MD, 2012-10-01, 2014-09-30, Greet customers and assist with inquiries regarding store and merchandise, Maintain knowledge of current sales, promotions and policies, Assisted department heads with custom designs, Assisted management personnel with various QA checks
• Records Clerk, Millican & Associates, Suitland, MD, 2012-06-01, 2012-10-31, Filed and maintained sensitive documents, Packed and stocked caseloads for archiving, Managed inventory of case numbers for administrative staff, Performed data entry, Team Leader

• Employee of the Year, 2016, Hilton Garden Inn
• The Warm Light Award, 2017