Mansi Dandgaval
Columbia
Summary
Business Systems Analyst with 4+ years of experience supporting full SDLC delivery using Agile and Waterfall. Skilled in requirements elicitation, process optimization, root cause analysis, and translating complex business needs into clear functional specifications. Proficient in BRDs, FRDs, SRSs, system diagrams, SQL, Power BI, and workflow tools. Strong track record of improving system efficiency, coordinating cross-functional teams, and delivering data-driven, user-focused solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Systems Analyst / Scrum Master
Serigor Inc
09.2024 - Current
- Led end-to-end requirements elicitation and analysis across multiple projects, translating stakeholder needs into comprehensive functional specifications and user stories—achieving 100% on-time delivery, exceeding the 85% industry benchmark
- Performed advanced troubleshooting and root cause analysis for complex system issues, coordinating with technical teams and vendors to ensure timely resolution and minimize system downtime
- Developed system diagrams, workflow documentation, and data flow diagrams to communicate system designs and functionalities to technical and non-technical stakeholders
- Facilitated Agile ceremonies and optimized backlog management, aligning cross-functional teams including developers, QA, and business users, resulting in 95% on-time milestone completion
- Improved stakeholder satisfaction by 25% through structured requirements workshops, transparent documentation, and data-driven reporting, reducing project risks by 30%
- Digitized workflows using Power Automate and Power Apps, streamlining approval processes and improving operational efficiency
- Defined UAT acceptance criteria and coordinated testing protocols to reduce post-deployment defects and ensure high-quality system releases
- Designed and validated UI/UX wireframes and prototypes with end users, enhancing system usability and user experience
UI/UX Designer & Web Developer (BA-Focused)
Abecedarian
03.2024 - 09.2024
- Gathered and documented stakeholder requirements, translating them into detailed user stories for 4 AI platforms, improving delivery clarity by 40%
- Conducted user research with 50+ participants and performed gap analysis to identify system improvement opportunities, driving UX updates that increased user satisfaction by 30%
- Delivered process analysis recommendations that improved system usability and workflow efficiency by 25%
SDET (BA-Focused)
Applause
01.2023 - 06.2023
- Converted complex business requirements into technical acceptance criteria for 15+ releases, improving cross-team alignment by 35%
- Performed advanced system and data workflow analysis to identify root causes of technical issues, reducing critical defects by 45%
- Provided Tier 3-level troubleshooting support for complex system issues, working closely with development teams to implement solutions
- Supported Agile planning, sprint retrospectives, and backlog refinement sessions, boosting sprint efficiency by 25%
Business Systems Analyst
Hexaware Technologies
06.2019 - 08.2021
- Supervised Waterfall projects, ensuring strict adherence to timelines, deliverables, and stakeholder requirements
- Created interactive Power BI dashboards for business data visualization and integrated Python scripts into reporting workflows, reducing manual efforts by 30%
- Developed detailed software requirement specifications, system documentation, and user stories, improving team coordination and project clarity
- Established comprehensive testing protocols using HP Quality Center, ensuring thorough UAT and regression testing coverage
- Executed advanced SQL queries for data analysis and reporting, supporting data-driven decision-making
Education
Master of Science - Information Systems
Northeastern University
Boston, MA12.2023
Bachelor of Engineering - Computer Engineering
Savitribai Phule Pune University
India06.2019
Skills
- Methodologies: SDLC, Agile/Scrum, Waterfall
- Documentations: FRD, BRD, SRS, RAD, JAD, System Diagrams, Data Flow Diagrams, Technical Specifications
- Tools: MS Project, Power BI, SharePoint, MS Excel, Jira, MS Visio, UAT, HP Quality Center, Git, GitHub, Trello, Slack, Power Automate, Power Apps, SQL Server
- Languages: SQL, Python
- Analysis Skills: Requirements Elicitation, Root Cause Analysis, SWOT Analysis, Cost & Benefit Analysis, Impact Analysis, Risk Analysis, GAP Analysis, Process Analysis, Workflow Documentation
- Technical Skills: System Troubleshooting, Vendor Coordination, Integration Design, Database Management, Cloud Platforms (AWS, GCP)
- Soft Skills: Analytical Thinking, Communication, Technical Documentation, Stakeholder Management, Time Management, Strategic Planning, Leadership, Problem-Solving, Presentation Skills
- Requirements gathering
- Cross-functional collaboration
- Gap analysis
- Workflow Analysis
- Process documentation
Certification
- Certified Scrum Product Owner (CSPO) Scrum Alliance Issued Mar 2025 |Expires Mar 2027 Credential ID: 2057806
- Certified ScrumMaster (CSM) Scrum Alliance Issued Feb 2025 | Expires Feb 2027 Credential ID: 001728379
Timeline
Business Systems Analyst / Scrum Master
Serigor Inc
09.2024 - Current
UI/UX Designer & Web Developer (BA-Focused)
Abecedarian
03.2024 - 09.2024
SDET (BA-Focused)
Applause
01.2023 - 06.2023
Business Systems Analyst
Hexaware Technologies
06.2019 - 08.2021
Master of Science - Information Systems
Northeastern University
Bachelor of Engineering - Computer Engineering
Savitribai Phule Pune University