Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

MANUELITA E. SMITH

Rockville

Summary

Dynamic professional with extensive Executive and Administrative Assistant experience. Professional Customer Service experience specializing in effective communication and proactive problem-solving. Demonstrated success in managing complex business processes and maintaining meticulous records. Proficient in Microsoft Excel, dedicated to delivering exceptional customer service and ensuring client satisfaction.

Overview

2026
2026
years of professional experience

Work History

Concierge

ACT Partners
Rockville
01.2024 - Current
  • Customer service: Provide excellent customer service, listen to customers, resolve complaints, and offer advice and recommendations.
  • Reservations: Make reservations for guests such as loading dock, conference room, party lounge, dinner reservations, UBER transportation or tickets to special events.
  • Informational Support: Provide information about local attractions, events, shopping, restaurants, and nightlife.
  • Reports: Document and maintain reports on all that went during my shift, customer feedback and discussions, and present them to the appropriate department.
  • Cleaning: Perform small cleaning tasks in the lobby or other communal areas to maintain cleanliness and efficiency.
  • Organize and sign for packages and specialty mail.
  • Set and reset FOBs for residents as needed.

Medical Insurance Quoter/Coordinator

Assured Partners
Rockville
07.2022 - 08.2024
  • Collect information from companies to prepare an accurate insurance quote.
  • Calculate and quote insurance premiums for groups/companies.
  • Estimate premiums for coverage selected by companies.
  • Confidentially maintains all personal documents.
  • Communicates with brokers to ensure accurate quotes are prepared.
  • Educates customers on types of insurance coverage and make recommendations based on their needs.
  • Evaluate current insurance policies and recommend additional coverage when needed.

Benefit Systems Analyst/Group Renewals Coordinator

Assured Partners
Rockville
04.2018 - 08.2024
  • Organize monthly benefit reports to determine who needs to be updated.
  • Keep records updated with any changes made by each group/company.
  • Maintain and manage groups and records for a thousand+ companies.
  • Enter new groups/companies into the system.
  • Maintain and manage insurance policies.
  • Maintain and manage censuses for all groups.
  • Send hard copies of renewals to those that do not have email.
  • Email renewal information to groups/companies that will renew that month.

Benefit License Specialist

Assured Partners
Rockville
04.2018 - 08.2024
  • Sent out appointments to Agencies and followed through to completion.
  • Notified appropriate departments of any updates and changes.
  • Managed client licenses according to carriers and state policies.
  • Proactively logged all licenses in our system.
  • Prepared monthly reports for commission payments.
  • Maintained contact with medical carriers to obtain appointments.
  • Proactively notified brokers of their upcoming licensing renewal dates.
  • Communicated with brokers and assisted them in renewing their licenses.
  • Served as Liaison between carriers and brokers.

Data Processor

  • Enter client’s personal information in the system with discretion.
  • Set up and create mutual fund and IRA accounts for new clients.
  • Updated any new information for existing clients.

Assistant Property Manager/Receptionist

  • Created memos.
  • Maintained the front desk.
  • Prepared late letters and distributed them by hand or mail.
  • Prepared lease agreements for incoming tenants.
  • Performed property walk-through to approve a move-in or move-out.
  • Itemized monthly tenant charges and bills (electric, copier, postage).
  • Scheduled and logged maintenance requests.
  • Managed team of engineers and vendors (exterminators, florist, Office Depot, etc.).

Office Assistant

Zion Temple of the Apostolic Faith Bible Seminary
Baltimore
12.2010 - 06.2023
  • Assist students with various projects and assignments.
  • Processed tuition payments.
  • Created memos.
  • Coordinated assemblies, class assignments and exams.

Customer Service/Call Center

Aerotek
Rockville
10.2016 - 04.2018
  • Made calls all day to insurance companies to verify benefits and referrals for patients.
  • Answered calls from customers calling to make changes to their insurance benefits and to request corresponding literature on a medical procedure they will have.

Front Desk Receptionist/Concierge

Randstad Temp Agency
Bethesda
06.2012 - 01.2018
  • Maintained the front desk.
  • Greeted visitors upon arrival and directed them to appropriate office staff.
  • Always professional when answering telephones, routing calls to the appropriate staff and taking messages.
  • Sign for and logged incoming packages and prepared outgoing packages.
  • Prepared beverages and breakfast or lunch set-ups for the meetings.
  • Printed documents as needed for the meetings and witnessed depositions and documents being signed.

Education

Business Certificate -

Croom Vocational Trade School
Upper Marlboro, MD
01.1990

Diploma -

Suitland High School
Forestville, MD
01.1988

Skills

  • Effective communication
  • Self-directed learning
  • Goal oriented
  • Attention to detail
  • Proactive problem-solving
  • Punctual
  • Professional demeanor
  • Adaptability
  • Dependability
  • Responsibility
  • RealPage expertise
  • Entrata proficiency
  • Microsoft Word proficiency
  • Excel skills
  • PowerPoint skills
  • Lotus Notes experience
  • Groupwise knowledge
  • Kronos familiarity
  • TimeTrade usage
  • Intranet navigation
  • Adobe Acrobat skills
  • DataWatch Systems experience
  • Outlook proficiency
  • Ultipro knowledge
  • AgencySmart familiarity

Volunteer Experience

Zion Temple of the Apostolic Faith Bible Seminary, Baltimore, MD, Office Assistant, 2010-12-01, 2023-06-01, Assist students with various projects and assignments., Process tuition payments., Create memos., Coordinate assemblies, class assignments and exams.

Timeline

Concierge

ACT Partners
01.2024 - Current

Medical Insurance Quoter/Coordinator

Assured Partners
07.2022 - 08.2024

Benefit Systems Analyst/Group Renewals Coordinator

Assured Partners
04.2018 - 08.2024

Benefit License Specialist

Assured Partners
04.2018 - 08.2024

Customer Service/Call Center

Aerotek
10.2016 - 04.2018

Front Desk Receptionist/Concierge

Randstad Temp Agency
06.2012 - 01.2018

Office Assistant

Zion Temple of the Apostolic Faith Bible Seminary
12.2010 - 06.2023

Business Certificate -

Croom Vocational Trade School

Diploma -

Suitland High School

Data Processor

Assistant Property Manager/Receptionist

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MANUELITA E. SMITH