Maqueila Morales
Pasadena
Summary
Dynamic professional with a proven track record at Air Ventures LLC, adept in customer service and time management. Excelled in maintaining system accuracy, enhancing customer satisfaction, and managing staff efficiently. Skilled multitasker and communicator, achieving significant improvements in operational efficiency and client relations.
Overview
7
7
years of professional experience
Work History
Manager
Air Ventures LLC
10.2022 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained professional, organized, and safe environment for employees and patrons.
- Submit employee payroll, and liquor invoices for orders.
- Verify server/bartender, money/drawer.
- Oversees employees on shift
Billing Specialist
Emergency Veterinary Clinic Catonsville
04.2021 - 10.2022
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Patient Service Coordinator
Anne Arundel Dermatology Association
01.2018 - 04.2021
- Email/Fax over patient records to primary care physician.
- Telephoned patients and family members to obtain pre-registration information and confirm appointments.
- Demonstrated exceptional customer service to patients.
- Verify insurance and referrals when needed.
- Mailed paperwork needed for patients.
Education
Associates - Business
Anne Arundel Community College
Arnold, MD05.2023
Skills
- Customer service
- Multitasker
- Time management
- Fast and Efficient
Timeline
Manager
Air Ventures LLC
10.2022 - Current
Billing Specialist
Emergency Veterinary Clinic Catonsville
04.2021 - 10.2022
Patient Service Coordinator
Anne Arundel Dermatology Association
01.2018 - 04.2021
Associates - Business
Anne Arundel Community College
Similar Profiles
Elisa CantoneElisa Cantone
Bartender at Air Ventures LLCBartender at Air Ventures LLC
Junelle CacalJunelle Cacal
Customer Service Manager at Air Ventures HawaiiCustomer Service Manager at Air Ventures Hawaii
Reyazul IslamReyazul Islam
Customer Service Cashier at Air Ventures, JetBlue, JFK AirportCustomer Service Cashier at Air Ventures, JetBlue, JFK Airport