Martha Olcese Chavez
Gaithersburg
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Forever 21
Bethesda
06.2021 - 04.2025
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Provided training to new employees on company policies and procedures.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Handled scheduling for store shifts to achieve adequate staffing.
Crew Trainer
McDonald's
Silver Spring
05.2019 - 05.2021
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Some College (No Degree) -
Montgomery College
Rockville, MDSkills
- Employee training
- Customer service
- Time management
- Employee scheduling
- Cash auditing
- Problem-solving
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Store Manager
Forever 21
06.2021 - 04.2025
Crew Trainer
McDonald's
05.2019 - 05.2021
Some College (No Degree) -
Montgomery College