Maranda Queen
Indian Head
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
MedStar Health
01.2024 - Current
- Administered medications and immunizations under physician supervision, ensuring patient safety and compliance with protocols.
- Assisted in patient examinations by preparing equipment and maintaining sterile environments to enhance care quality.
- Managed patient records and scheduling, optimizing workflow and improving appointment efficiency.
- Conducted routine laboratory tests and recorded results accurately, supporting timely diagnosis and treatment plans.
- Collaborated with healthcare team members to coordinate patient care, contributing to a cohesive clinical environment.
- Monitored vital signs and reported changes to physicians promptly, facilitating immediate medical interventions when necessary.
- Implemented office procedures that improved patient flow and reduced wait times for enhanced service delivery.
Financial Counselor
Shady Grove Fertility
05.2022 - 12.2022
- Responsible for all medical billing and collection activities. Followed up on billed accounts for various insurance carriers, liability, and self pay accounts. Managed insurance receivables to attain team & development goals. Make payment arrangements, prepare accounts for collection.
- Assisted clients in understanding financial options for fertility treatments.
- Educated clients on insurance benefits, payment plans, and financing solutions.
- Coordinated with healthcare providers to streamline billing processes for services rendered.
- Reviewed and analyzed insurance policies to ensure maximum coverage for patients.
- Communicate with patients and insurance companies on the phone.
- Appropriately document and report payment information.
- Update patient accounts and balances.
- Review and process patient and insurance company forms.
Receptionist
MedStar SHAH
05.2021 - 04.2022
- Conscientious Receptionist with 1 year of experience serving the needs of current and prospective patients. Diligently provides a high level of commitment to ensure positive experiences and achieve optimal results.
- Operate multi-line phone system, serving as point of contact for ~60 phone calls daily.
- Proactively respond to email inquiries within 24 hours of receipt
- Create, update, and coordinate appointments to ensure accurate data recorded in patient management system.
- Instituted system to quickly identify accounts requiring insurance verification, reducing time spent searching for inactive or terminated insurance by 70%
- Accurately review and enter insurance.
Education
Diploma -
MCDonough High
Pomfret, MD01.2015
Phlebotomy certificate - undefined
Doctors Help
Oxon Hill, MD01.2020
Skills
- Microsoft Word, Excel, and Outlook
- Multi-line Phone Systems, Fax Machines, and Copiers
- Data Entry
- Microsoft Office
- Financial research, Financial assessment, Financial planning, Sales
- Interpersonal skills, Active listening, Time management, Communication
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Customer service
- Vital sign monitoring
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Compassionate
- Electronic health records
- Electronic medical records
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Maintaining confidentiality
- Insurance verification
- Appointment setting
Certification
Phlebotomy Certificate 2020
Timeline
Medical Assistant
MedStar Health
01.2024 - Current
Financial Counselor
Shady Grove Fertility
05.2022 - 12.2022
Receptionist
MedStar SHAH
05.2021 - 04.2022
Phlebotomy certificate - undefined
Doctors Help
Diploma -
MCDonough High
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