Marc Fitzgerald
Bowie
Summary
Accomplished Pawnbroker and business owner with a proven track record at A-1 Pawnbrokers #7, adept in negotiations and cash flow management. Expert in legal compliance and inventory management, I significantly enhanced store profitability and customer loyalty through exceptional service and team leadership. Skilled in appraisals and effective communication.
Professional with extensive experience in customer service and financial transactions, prepared for this role. Proven capability in assessing item value, negotiating deals, and managing inventory. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in communication, conflict resolution, and maintaining high standards in all interactions.
Overview
27
27
years of professional experience
Work History
Pawnbroker - Owner
A-1 Pawnbrokers #7
04.2016 - 12.2022
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on various items of value after closely inspection, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Prepared all paperwork, checked identifying information and documented transactions.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Organized store shelves to display most attractive inventory.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Handled cash management duties effectively maintaining accuracy in daily reconciliations deposit preparations.
- Performed store open and close procedures as part of shift responsibilities.
- Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
- Cultivated professional relationships within the community local businesses promoting store reputation fostering customer loyalty.
- Maintained current knowledge of evolving changes in marketplace.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
Pawnbroker - Manager
A-1 Pawnbrokers #7
10.1999 - 04.2016
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.item values, collecting payments or tangible property as collateral.
- Made collateral loans on items brought in for loan or purchase.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Organized store shelves to display most attractive inventory.
- Handled cash management duties effectively maintaining accuracy in daily reconciliations deposit preparations.
- Generated new loan business by making phone calls to potential clients.
- Developed strong relationships with customers by offering personalized attention and understanding financial needs.
- Performed store open and close procedures as part of shift responsibilities.
- Priced and resold items that remained unclaimed by owners.
Pawnbroker - Manager
Scott Cutlip
08.1995 - 09.1999
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on jewelry, electronics, tools, music instruments & other items after closely inspecting item values, collecting payments or tangible property as collateral.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Handled cash management duties effectively maintaining accuracy in daily reconciliations deposit preparations.
- Implemented strict security measures including surveillance systems monitoring, access control procedures adherence among staff members ensuring a safe environment for both customers staff members alike.
- Performed store open and close procedures as part of shift responsibilities.
Education
High School Diploma -
Bowie High School
Bowie, MD06-1989
Skills
- Cash flow management
- Effective communicator
- Teamwork orientation
- Negotiations
- Recordkeeping skills
- Inventory management
- Legal compliance
- Item pricing
- Appraisals
- Online store management
- Merchandise purchasing
- Store audits
- Professionalism
- Processing payments
Timeline
Pawnbroker - Owner
A-1 Pawnbrokers #7
04.2016 - 12.2022
Pawnbroker - Manager
A-1 Pawnbrokers #7
10.1999 - 04.2016
Pawnbroker - Manager
Scott Cutlip
08.1995 - 09.1999
High School Diploma -
Bowie High School
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