Marcia Morales
Suitland
Summary
Proven leader with extensive experience in operational oversight and team development, notably at Fairfax County Community Services Board. Excelled in financial management and customer service excellence, enhancing efficiency and privacy standards. Skilled in software proficiency and cross-department communication, significantly improving workflow and departmental collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Admin Assistant IV (Supervisor)
Fairfax County Community Services Board (CSB)
Fairfax
03.2024 - Current
- Lead a team of 20+ staff members, providing training, mentoring, and fostering a collaborative work environment to ensure smooth office operations.
- Oversee scheduling, correspondence, and document preparation for senior leadership, emphasizing time management and high-priority task execution
- Manage confidential information and sensitive data, ensuring compliance with organizational policies and maintaining privacy standards
- Supervise the management of departmental budgets, process invoices, and track expenditures, demonstrating strong financial oversight skills
- Liaise between multiple departments to ensure clear communication and effective workflows, a skill directly applicable to branch operations and customer service in banking
- Train and support staff on best practices and workflow optimization, directly aligning with the responsibility of leading a bank branch team to improve efficiency
Office Manager
The Jackson Clinics
Arlington
06.2023 - 12.2023
- Directed daily office operations, managed team schedules, and ensured smooth service delivery for a staff of 13, demonstrating strong leadership and organizational skills
- Coordinated cross-functional teams, aligning with operational goals and ensuring effective communication—a key asset for managing a bank branch team
- Managed sensitive client data with confidentiality, ensuring compliance with privacy regulations, directly aligning with secure financial transactions in a banking environment
- Supported financial tracking, budgeting, and resource allocation, with direct relevance to assisting with branch budget management and financial planning
Team Lead Billing Representative (Bilingual)
Virginia Hospital Center
Arlington
10.2019 - 06.2023
- Managed the billing team’s daily operations, overseeing complex data management and payment collections—skills directly transferable to managing branch office financial operations
- Developed strong client and vendor relationships, resolving inquiries and issues promptly, providing an excellent foundation for customer service excellence in a bank setting
- Trained and mentored staff, contributing to team performance and growth, skills that would assist in leading a branch team at Navy Federal
- Assisted with department scheduling, meeting deadlines, and ensuring resource availability, directly aligning with managing branch operations and appointments
Admitting Representative (Part-Time)
Sentara Northern Virginia Medical Center
Woodbridge
07.2018 - 10.2019
- Managed patient intake, registration, and data entry, ensuring compliance with privacy standards and confidentiality, a critical skill for managing financial and customer data in banking
- Verified information, processed billing inquiries, and maintained client records with high attention to detail—applicable to financial document management and customer account processing in banking
- Coordinated scheduling and appointments, ensuring operational efficiency—skills directly transferable to managing a bank branch's calendar and ensuring client needs are met
Office Administrator
Westend Dermatology
Washington
04.2016 - 11.2017
- Managed office operations, ensuring efficient workflows, scheduling, and coordination between departments—skills that translate well to managing a bank branch’s daily activities
- Processed invoices, tracked expenditures, and assisted with budget management—skills essential for handling branch finances and financial operations at Navy Federal
- Supervised and trained staff, ensuring a cohesive, high-performance team environment, which would align well with leading a branch team
- Handled confidential client information, ensuring compliance with privacy regulations—critical for managing client financial data at a bank
Education
Associate of Applied Science - Medical Billing and Coding
Sanford Brown College
McLean, VA05-2013
Skills
- Operational Oversight
- Customer Service Excellence
- Financial Management
- Leadership and Team Development
- Confidential Information Handling
- Software proficiency
- Cross-department communication
- Documentation and reporting
Certification
Bilingual Staff Interpreter
References
Available upon request.
Languages
- English (Fluent)
- Spanish (Fluent)
Timeline
Admin Assistant IV (Supervisor)
Fairfax County Community Services Board (CSB)
03.2024 - Current
Office Manager
The Jackson Clinics
06.2023 - 12.2023
Team Lead Billing Representative (Bilingual)
Virginia Hospital Center
10.2019 - 06.2023
Admitting Representative (Part-Time)
Sentara Northern Virginia Medical Center
07.2018 - 10.2019
Office Administrator
Westend Dermatology
04.2016 - 11.2017
Bilingual Staff Interpreter
Associate of Applied Science - Medical Billing and Coding
Sanford Brown College
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