Marcia Rollins

• Schedule patient appointments, including new patient orientations.

• Conduct intake and exit interviews of clients during sessions and enter encounters into data system.

• Arrange and ensure follow-up internal and external referral appointments and specialty care for

patients.

• Check insurance eligibility, reading Obs, patient call backs, collecting co-pays/balances, answering

multiple phone lines.

• File claims to insurance

• Collect/ call patients for outstanding balances

• Send out statements

• Answer all billing calls

• Post online payments

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.