Summary
Overview
Work History
Education
Skills
Awards
Leadership & Extracurricular Activities
Timeline
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Marco Manzanarez

Oxon Hill,MD

Summary

First-generation college student majoring in Information Technology with a strong dedication to academic excellence, problem-solving, and leadership. Highly motivated and disciplined, with a proven ability to adapt and thrive in both independent and team-driven environments. Experienced in website development, project management, and customer service, demonstrating strong technical proficiency and communication skills. Committed to continuous learning and using technology to drive innovation and positive change.

Overview

4
4
years of professional experience

Work History

Customer Service Representative Team Lead

Pizza Hut
11.2021 - Current
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth

Assistant Carpenter

Michael & Son Services
05.2021 - 09.2021
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Planned projects by identifying necessary equipment, tools, and required assistance.
  • Assisted in training new carpenters to demonstrate techniques, apply best practices and comply with protocols and regulations.
  • Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.

Education

Associate of Science - Information Technology

Prince George's Community College
Upper Marlboro, MD
05-2025

High School Diploma -

Oxon Hill High School
Oxon Hill, MD
06-2022

Skills

  • Java
  • Python
  • HTML
  • CSS
  • Networking
  • Cybersecurity
  • Cloud Fundamentals
  • Research and analysis
  • Project management
  • Hardworking and responsible
  • Punctual and dependable
  • Adaptability and flexibility

Awards

  • Phi Theta Kappa Honor Society (Tau Pi Chapter) Member – Inducted into the prestigious honor society in recognition of outstanding academic achievement, leadership, and service at Prince George’s Community College.
  • Summa Cum Laude, Oxon Hill High School – Graduated with a 4.037 GPA, placing in the top tier of my class, reflecting a commitment to excellence and academic rigor.
  • Dean’s List, Prince George’s Community College – Earned recognition for multiple semesters of exceptional academic performance, demonstrating consistent excellence in coursework.


Leadership & Extracurricular Activities

Sandtown Collective – Website Developer

  • Designed and launched a website for a nonprofit organization dedicated to supporting youth and community initiatives in Baltimore.
  • Managed WordPress hosting, created user-friendly layouts, and developed content to enhance outreach and engagement.


Windows Server Administration & Virtualization

  • Gained hands-on experience in Windows Server administration by configuring and managing virtual machines in a cloud environment.
  • Installed and optimized server operating systems, configured network services, implemented system security settings, and managed user access controls.
  • Developed troubleshooting skills for system performance monitoring, VPN setup, and device management.


Luv Michael – Volunteer Advocate (2021)

  • Contributed to autism awareness initiatives through digital outreach/volunteer work.
  • Completed advocacy training and leveraged social media to educate others and promote inclusivity.

Timeline

Customer Service Representative Team Lead

Pizza Hut
11.2021 - Current

Assistant Carpenter

Michael & Son Services
05.2021 - 09.2021

Associate of Science - Information Technology

Prince George's Community College

High School Diploma -

Oxon Hill High School

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Marco Manzanarez