Marcos Garcia

Assisted in managing international air exports and imports by preparing necessary documentation and maintaining compliance with regulations. Supported the preparation and auditing of MAWB, HAWB, commercial invoices, AES filings, and manifests. Helped coordinate with overseas agents, customs brokers, and carriers to monitor shipments and address delays. Communicated proactively with clients regarding shipment status, exceptions, and recovery actions.

 Planned and routed domestic and international shipments under tight time constraints.  Entered shipment data and operational milestones in Quick Track systems.

• Supervised daily operations, ensuring compliance with safety and regulatory standards.
• Coordinated employee schedules to optimize workforce efficiency and coverage.
• Managed customer service initiatives, enhancing passenger satisfaction and resolution of complaints.
• Implemented process improvements that streamlined operational workflows and reduced delays.