Marcus Clark
Temple Hills
Summary
Dynamic sales leader with proven success at CB2, excelling in staff training and motivation. Expert in sales metrics tracking and effective selling techniques, I consistently drive revenue growth and enhance team performance. My strategic communication skills foster strong client relationships, ensuring exceptional customer service and achieving sales objectives.
Overview
8
8
years of professional experience
Work History
Team Lead
CB2
McLean
09.2023 - Current
- Directed daily operations of sales department, ensuring efficient workflows and high productivity.
- Supervised staff members to maintain performance standards and achieve team goals.
- Formulated sales plans, strategies, and objectives to meet revenue targets.
- Established new accounts while nurturing relationships with existing clients.
- Created and executed training programs for new sales representatives to enhance skills.
Sales Supervisor
DSW Shoes
Bethesda
03.2022 - 09.2023
- Designed displays and signage to promote products and sales initiatives effectively.
- Mentored team members, enhancing professional growth and accountability.
- Guided sales team in implementing techniques for exceptional customer service.
- Created employee schedules to optimize coverage based on demand forecasts.
- Provided hands-on assistance to customers, assessing needs and tracking consumer trends.
- Analyzed sales data to establish quotas and identify growth opportunities.
- Oversaw employee performance, addressing issues to enhance productivity and efficiency.
Sales Floor Lead
Allbirds Inc.
02.2020 - 01.2022
- Streamlined workflow by delegating tasks effectively.
- Enhanced customer interactions by clarifying needs and identifying solutions to boost sales.
- Coached employees on best practices, resulting in improved upselling outcomes.
- Maintained up-to-date knowledge of store products and promotions to drive sales consistency.
- Mentored team members to master sales techniques and consistently exceed targets.
- Developed resources and tools that empowered sales associates in delivering exceptional customer service.
Sales Floor Lead
New Balance
06.2018 - 02.2020
- Analyzed root causes of issues and developed solutions to enhance productivity and sales metrics.
- Delegated tasks effectively to ensure efficient workflow.
- Managed inventory shrinkage program to minimize theft and loss.
- Communicated sales goals and key performance indicators to team members.
- Created resources and tools to empower sales associates in delivering exceptional customer service.
- Maintained updated knowledge of store products and promotions to drive consistent sales performance.
- Applied strategic communication and interpersonal skills to cultivate high-value business relationships.
Education
High School Diploma -
Penn Foster
Clinton MDSkills
- Staff training and motivation
- Communication skills
- Documentation and recordkeeping
- Sales expertise
- Store merchandising
- Product and service sales
- Sales metrics tracking
- Effective selling techniques
- Time management
Timeline
Team Lead
CB2
09.2023 - Current
Sales Supervisor
DSW Shoes
03.2022 - 09.2023
Sales Floor Lead
Allbirds Inc.
02.2020 - 01.2022
Sales Floor Lead
New Balance
06.2018 - 02.2020
High School Diploma -
Penn Foster