Marcus Jones
Reisterstown ,MD
Summary
Dynamic Retail Sales Associate with proven expertise at Wegmans Family Food Markets, excelling in customer service and cash handling. Recognized for building customer loyalty through exceptional shopping experiences and effective problem-solving. Skilled in transaction processing and maintaining a professional appearance, contributing to a positive store environment.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Wegmans Family Food Markets
06.2024 - Current
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
Volunteer
Main Street Veterinary Hospital
09.2023 - 11.2023
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Education
No Degree -
Franklin High School
Reisterstown06-2026
Skills
- Department reset
- Cash handling
- Problem-solving
- Brand representation
- Barcode scanning
- Flexible schedule
- Customer follow-up
- Professional appearance
- Cash drawer balancing
- Returns and exchanges
- Transaction processing
- Friendly and outgoing
- Customer service
- Customer assistance
- Self-checkout assistance
- Teamwork
- Money handling
- Customer needs assessment
- Cash register operation
- Loyalty promotion
Accomplishments
- Achieved Customer Care Card by completing Efficient Scanning with accuracy and efficiency.
Timeline
Retail Sales Associate
Wegmans Family Food Markets
06.2024 - Current
Volunteer
Main Street Veterinary Hospital
09.2023 - 11.2023
No Degree -
Franklin High School
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