Marcus Neal
Pasadena
Summary
Fast-learning and analytical individual with great communication and customer service skills. Has hands-on experience troubleshooting home devices, setting up systems, and assisting friends and family with tech issues. Strong foundation in Windows, software installation, and basic knowledge of networking and Azure Active Directory. Ready to bring strong communication skills, a willingness to learn, and help improve the overall performance of a team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant / Order Processing
MarCam Wellness
Pasadena
05.2025 - Current
- Sent paperwork and order documents to customers via email, ensuring accuracy and clear communication
- Tracked and updated inventory using Microsoft Excel, strengthening attention to detail and technical proficiency
- Verified customer orders and resolved discrepancies, building strong problem-solving and follow-up skills
- Maintained organized digital records, similar to documenting and updating tickets in IT support systems
- Coordinated with customers and team members to ensure timely order fulfillment, demonstrating reliability and service-focused communication
Sales Manager
Under Armour
Hanover
05.2022 - 08.2023
- Used digital inventory systems and handheld devices to check stock levels, building comfort with software tools and basic troubleshooting
- Communicated clearly with customers to answer product questions and resolve issues, strengthening user-support and problem-solving skills
- Coordinated with coworkers through internal communication tools, reflecting teamwork and ticket-style collaboration
- Trained and supported team members on store technology and processes, similar to providing end-user tech assistance
- Managed fast-paced situations and prioritized tasks effectively, mirroring the multitasking required in IT support environments
Waitress
Bella Napolli
Pasadena
05.2018 - 08.2020
- Resolved customer issues calmly and professionally, building strong problem-solving and communication skills
- Used digital ordering systems, gaining comfort with basic troubleshooting and software navigation
- Managed multiple requests simultaneously with accuracy, similar to handling several support tickets
- Clearly communicated customer needs and updates, demonstrating strong documentation and user-support abilities
- Stayed calm under pressure and handled time-sensitive problems, reflecting the demands of help desk roles
Education
Multidisciplinary Studies Bachelor's Degree - Coaching Minor
Frostburg State University
05.2025
Skills
- Customer Support & Communication
- Operating Systems: Windows 10/11, macOS, Azure Active Directory
- Troubleshooting: hardware issues, software errors, connectivity issues
- Networking: basic understanding of DNS, DHCP, IP addressing, Wi-Fi setup
- Tools: Microsoft 365, Google Workspace, ticketing systems (ServiceNow - beginner)
- Microsoft Excel
- Time management
- Problem solving
Certification
CompTia Security+
Projects
- Home Lab Setup (Self-Directed), Installed and configured a small home network, including router, access point, and multiple devices, Practiced troubleshooting common issues such as connectivity failures and device configuration problems
- PC Build, Built a personal computer, Installed OS, configured drivers, and tested hardware performance
- Ticket Simulation Practice, Practiced mock help-desk tickets to develop step-by-step troubleshooting workflows
Timeline
Administrative Assistant / Order Processing
MarCam Wellness
05.2025 - Current
Sales Manager
Under Armour
05.2022 - 08.2023
Waitress
Bella Napolli
05.2018 - 08.2020
Multidisciplinary Studies Bachelor's Degree - Coaching Minor
Frostburg State University