Marcus Perry

• Supported operational programs by developing and delivering training materials, reference guides, and job aids related to financial systems, asset tracking, and program procedures.
• Facilitated one-on-one and group training sessions to support adoption of systems and standardized processes across program teams.
• Researched and updated training content to align with program goals, system enhancements, and policy changes.
• Conducted pre- and post-training assessments to measure knowledge transfer, training effectiveness, and operational impact.
• Tracked and analyzed training participation, feedback, and performance metrics using Excel-based tools, identifying trends and improvement opportunities.
• Collected and incorporated user feedback to refine training materials and maximize training ROI.
• Provided troubleshooting support for systems and processes during and after training sessions.
• Prepared reports, charts, and summary tables for leadership briefings and program reviews.

• Supported staff training by creating process documentation, workflow guides, and instructional materials for financial systems and procedures.
• Assisted in training users on payroll, accounts payable, reimbursements, and reporting processes, ensuring consistent application of procedures.
• Developed tracking tools and reports to assess operational efficiency and identify process improvement opportunities.
• Used Excel, Word, and PowerPoint to produce training documentation, reports, and presentations.
• Delivered responsive customer support and issue resolution for staff requiring assistance with systems or procedures.

• Supported operational teams by developing standardized procedures and guidance documents related to budgeting and reporting processes.
• Delivered informal training and walkthroughs to staff on new budgeting frameworks and reporting tools.
• Tracked performance metrics and evaluated process effectiveness, resulting in a 30% reduction in preparation time.
• Prepared charts, tables, and summaries used in management presentations and training discussions.

• Trained program staff on budget templates, reporting requirements, and system usage, improving accuracy and timeliness of submissions.
• Developed written guidance, FAQs, and instructional materials to support staff learning and compliance.
• Collected program data, analyzed results, and prepared reports to support leadership decision-making.

Supported training and system adoption initiatives during ERP implementation (Workday Adaptive & NetSuite).

• Created documentation and user support materials to assist staff with new systems and processes.

• Prepared performance reports, charts, and presentations to communicate results to leadership.

• Assisted with training and onboarding of staff on Workday, SAP, and expense management systems.
• Developed reference materials and provided ongoing user support and troubleshooting.
• Prepared analytical reports and presentations using Excel and PowerPoint.