Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Systems Engineer of the year 2024 MILCORP
Generic

Marcus Powell

Oxon Hill,MD

Summary

Senior Systems Engineer with 10+ years of experience in system virtualization and network security. Motivational team leader aligns cross-functional teams with business objectives to achieve key metrics.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Systems Engineer / Tier III Engineer

Library of Congress
02.2019 - Current
  • - Designed and managed Windows 10 desktop/KIOSK images for public-facing library rooms using MECM, enhancing user experience and system reliability.
  • - Developed and maintained automation scripts in PowerShell, Batch, and C# to accelerate software deployment and fix infrastructure issues, reducing deployment time and minimizing system downtime.
  • - Packaged and deployed 3rd-party apps across enterprise endpoints, acting as SME for software packaging, ensuring seamless application integration and improved system performance.
  • - Provided Tier III/VIP support across a 6,000-user base; resolved 30+ escalations weekly.
  • - Created 30+ Root Cause Analyses (RCAs) to address critical issues affecting users and the environment, improving long-term system stability.
  • - Authored Knowledge Base articles for Tier I and Tier II staff, enhancing their ability to resolve common technical issues.
  • - Supported compliance hardening initiatives, authoring POA&Ms and aligning infrastructure with NIST standards.
  • - Administered Azure AD and Intune for 5,000+ users, including device enrollment, conditional access policies, and user lifecycle management.
  • - Provided VIP support as a trusted engineer, ensuring high-quality service for senior leadership and high-profile users.
  • - Awarded Engineering of the Year for outstanding contributions to the organization in 2024.
  • - Managed driver/firmware updates, Windows 10 lifecycle, and security patching, ensuring system stability and security compliance.

Systems Engineer / Team Lead, Desktop Engineering

General Dynamics
10.2016 - 01.2019
  • - Led the migration from Windows 7 to Windows 10 for an install base of 10,000 devices, creating and maintaining GPOs, desktop images, and software deployment packages.
  • - Led SPYRUS Windows-to-Go deployment for 5,000+ users in a secure federal environment, enhancing user mobility and data security.
  • - Managed SCCM infrastructure, including boundaries, policies, and client health, improving system reliability and performance.
  • - Served on hardware evaluation board for desktop environment planning, contributing to informed decision-making and optimized hardware selection.
  • - Collaborated with developers from multiple departments to ensure application compatibility with Windows 10, improving system stability and reducing deployment time.
  • - Oversaw app packaging and deployment via MECM/SCCM, supporting application catalog and lifecycle, streamlining software distribution and maintenance.

Associate Systems Engineer

CSRA International
04.2015 - 10.2016
  • - Managed virtual infrastructure within VMware vSphere, ensuring optimal performance and stability.
  • - Developed reusable scripts in PowerShell, VBScript, and InstallScript for workstation and server configuration, enhancing efficiency and reducing manual errors.
  • - Built and maintained automation for MECM/SCCM imaging, app delivery, and patching, leading to faster deployment and improved system reliability.
  • - Supported MBAM BitLocker rollout and encryption standards, enhancing secure data protection and compliance.

Desktop Support Analyst

Office of the Chief Technology Officer
04.2013 - 04.2015
  • - Provided enterprise-wide Tier II/III desktop support across DC government, resolving technical issues efficiently to ensure minimal downtime for users.
  • - Managed user accounts, RBAC/DAC/MAC policies, and AD environments, enhancing security and streamlining user access management.
  • - Delivered remote support and incident tracking using Remedy, ensuring SLA compliance and improving response times for technical issues.
  • - Troubleshot issues across TCP/IP, network access, Google Apps, and VPN, improving network reliability and user connectivity.

Tier 1 Tech Specialist

Food & Drug Administration
10.2012 - 04.2013
  • - Provided support for hardware, custom FDA software, VPN, and remote connectivity, ensuring seamless user experience and minimizing downtime.
  • - Logged, tracked, and resolved support tickets via HP Service Center.

DMDC Help Desk Support

Hewlett-Packard (Contract)
05.2012 - 04.2013
  • - Verified credentials for DoD clients; resolved hardware, network, and account issues.
  • - Managed inquiries using Windows-based systems and web-based ticketing tools, improving response times and client satisfaction.

Education

High School Diploma -

Anacostia Senior High School
Washington, DC

Skills

  • Imaging and deployment automation
  • System testing
  • TCP/IP protocol
  • System troubleshooting
  • IT infrastructure
  • Root-cause analysis
  • Cloud computing
  • Scripting languages
  • Virtualization technologies
  • Application testing
  • Virtualization
  • Information security
  • Infrastructure development
  • Configuration management
  • Operating systems
  • Virtual and cloud technologies
  • Technical documentation and reporting

Certification

  • CompTIA Security+ – In Progress (Exam Scheduled July 29th, 2025)
  • Microsoft AZ-104: Azure Administrator – In Progress (Expected August 2025)

Timeline

Systems Engineer / Tier III Engineer

Library of Congress
02.2019 - Current

Systems Engineer / Team Lead, Desktop Engineering

General Dynamics
10.2016 - 01.2019

Associate Systems Engineer

CSRA International
04.2015 - 10.2016

Desktop Support Analyst

Office of the Chief Technology Officer
04.2013 - 04.2015

Tier 1 Tech Specialist

Food & Drug Administration
10.2012 - 04.2013

DMDC Help Desk Support

Hewlett-Packard (Contract)
05.2012 - 04.2013

High School Diploma -

Anacostia Senior High School

Systems Engineer of the year 2024 MILCORP

I was honored as the Systems Engineer of the Year for my dedication to my work, my team, and my exceptional performance, often going beyond my role to achieve the best outcomes for the business.

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Marcus Powell