Marcus Veney
Baltimore
Summary
Professional with strong background in financial services, skilled in loan origination, underwriting, and credit analysis. Known for fostering team collaboration and delivering results in dynamic environments. Adept at building client relationships, ensuring compliance with regulations, and utilizing financial software tools. Reliable and adaptable, excels in meeting changing needs and achieving organizational goals.
Overview
15
15
years of professional experience
Work History
Senior Loan Officer
Discover Financial
Baltimore, MD
10.2023 - Current
- Evaluated borrower creditworthiness, ensuring compliance with lending regulations and internal policies.
- Facilitated loan origination process, managing documentation and communication with clients effectively.
- Trained junior loan officers on best practices in customer service and loan processing workflows.
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
Warehouse Training Manager
PrimeSource
Aberdeen, MD
01.2018 - 10.2023
- Developed and implemented training programs to enhance employee performance and safety compliance.
- Led onboarding sessions for new hires, ensuring understanding of warehouse operations and procedures.
- Monitored training effectiveness through assessments, providing feedback and support to improve skills.
- Collaborated with management to identify training needs and adjust curriculum accordingly.
Help Desk Technician
Citi
New Castle, DE
01.2016 - 01.2018
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
- Diagnosed network connectivity problems and implemented solutions to maintain operational efficiency.
- Collaborated with cross-functional teams to enhance IT processes and improve service delivery protocols.
- Mentored junior technicians, fostering skill development and knowledge sharing within the team.
Customer Service Representative
Bank of America
Newark, DE
06.2012 - 01.2016
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Provided detailed product information to enhance customer understanding and satisfaction.
- Processed transactions accurately while ensuring compliance with bank policies and regulations.
- Collaborated with team members to streamline workflow and improve service delivery efficiency.
Specialist
Army National Guard MD
Elkton, MD
08.2010 - 08.2016
- Implemented training programs to enhance operational readiness and team performance.
- Conducted in-depth analysis of mission requirements to streamline resource allocation.
- Developed standard operating procedures to improve efficiency and compliance across units.
- Coordinated logistics for personnel deployment, ensuring timely execution of strategic objectives.
Education
No Degree - EMT
Central Texas College
Killeen, TX10-2011
High School Diploma -
Overlea High School
Baltimore, MD06-2008
Skills
- Time management efficiency
- Goal-oriented mindset
- Effective communication techniques
- Continuous learning commitment
- Credit analysis proficiency
- Problem-solving capacity
- Ethical conduct adherence
- Team leadership experience
Timeline
Senior Loan Officer
Discover Financial
10.2023 - Current
Warehouse Training Manager
PrimeSource
01.2018 - 10.2023
Help Desk Technician
Citi
01.2016 - 01.2018
Customer Service Representative
Bank of America
06.2012 - 01.2016
Specialist
Army National Guard MD
08.2010 - 08.2016
No Degree - EMT
Central Texas College
High School Diploma -
Overlea High School