Marcy O'Donnell
Mount Savage
Summary
Dynamic leader with proven expertise in streamlining operations and elevating customer service standards at Dollar General. Excelled in problem-solving and multitasking, enhancing store productivity and customer satisfaction. Skilled in inventory and cash management, fostering strong customer relations through exceptional service. Achieved significant improvements in operational efficiency and team performance.
Overview
19
19
years of professional experience
Work History
Store Manager
Dollar General
05.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Rotated merchandise and displays to feature new products and promotions.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Manager
Tractor Supply Company
05.2012 - 05.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Dollar General
04.2008 - 05.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Receiver
Tractor Supply Company
09.2005 - 11.2007
- Kept work areas clean, safe, and organized.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Education
High School Diploma -
Norther High School
Accident, MD05-1989
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
QuickBooks
I have been using QuickBooks for our farm and trucking company. I also have some experience with TurboTax.
Timeline
Store Manager
Dollar General
05.2014 - Current
Assistant Manager
Tractor Supply Company
05.2012 - 05.2014
Assistant Manager
Dollar General
04.2008 - 05.2012
Receiver
Tractor Supply Company
09.2005 - 11.2007
High School Diploma -
Norther High School
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