MARGARET GLASFORD-CLARKE
Silver Spring
Summary
Experienced program and project management professional with over 14 years of success in coordinating federal programs and engaging the workforce. Adept at optimizing processes, implementing strategies for team performance, and enhancing operational and transformation efficiency. Recognized as an exceptional leader of cross-functional teams, fostering employee engagement. Eager to leverage expertise in the private sector to support organizational growth and drive business outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Management Analyst
National Institutes of Health (NIH)
08.2013 - Current
- Spearhead organizational efficiency initiatives using Lean Six Sigma methods, while management large-scale employee engagement programs and overseeing contract administration.
- Lead the ideation and implementation of large-scale organization employee engagement and recognition initiatives and events, leveraging data-driven action plans, workflows and performance management programs
- Developed recommendations, guidelines, policies, and program components
- Analyzed business processes to identify deficiencies and changes with policy implications that present risks and provide recommendations to senior-level management for review and implementation
- Collaborated with leadership and stakeholders to ensure effective communication and alignment with organizational objectives, engagement & marketing strategies, communication plan, brand messaging, and business objectives
- Direct strategic workforce development programs through data-driven analysis, implementing comprehensive training frameworks and change management solutions.
- Conduct market research, focus groups, pulse surveys, and consumer analysis to identify trends and opportunities related to employee engagement initiatives
- Serve as a project lead and a Contracting Officer's Representative (COR) on the Organizational Transformation & Leadership Development Support contract. Administer and oversee task orders/cost proposal revisions, Period of Performance (POP) extensions/executions, modifications, RFI’s, contractual cost/ceiling increase, invoicing, and billing. Drafted SOW's, Acquisition plan and IGCE, and served as a Technical Evaluation Panel Chair
- Led focus groups and conducted surveys to gather insights for workforce development initiatives, analyzing feedback to inform strategic planning and program improvements
- Developed and implement brand marketing campaigns that enhance program awareness, customer engagement, audience growth and interaction
- Created and managed dashboards and SharePoint sites for tracking performance metrics and compliance. Drive strategic employee engagement programs through data-driven action plans, implementing recognition initiatives and developing comprehensive performance management frameworks. Design and execute brand marketing campaigns to enhance program visibility, while developing SharePoint solutions for performance tracking and workflow optimization.
- Partner with leadership to align organizational objectives, conducting market research and focus groups to identify trends and opportunities in workforce development.
- Lead transformation initiatives through policy development, risk assessment, and strategic recommendations, ensuring sustainable organizational growth and operational excellence.
Administrative Officer
National Institutes of Health (NIH)
05.2010 - 08.2013
- Conducted comprehensive workforce analytics and prepared reports to support data-driven decision-making and policy enhancements while ensuring compliance with federal guidelines
- Facilitated and executed space management projects, using quantitative and qualitative data for cost comparison analysis between vendors and required sources
- Moved offices and purchased furniture for the three (3) newly constructed offices within the program area
- Designed and maintained databases to track HR, procurement, and training metrics, improving reporting accuracy and operational efficiency
- Developed and implemented Standard Operating Procedures (SOPs) for travel, procurement, and personnel actions, streamlining administrative processes
- Supported recruitment and workforce development initiatives, improving hiring processes and employee engagement strategies
- Clarifying and interpreting administrative policies and procedures within the organization, regarding various areas of NED's actions, such as procurement/purchase cards, travel, training, property management, surplus equipment, and human resources/Personnel actions
Program Support Specialist (Federal Contractor)
National Institutes of Health (NIH)
09.2005 - 05.2010
- Managed career development and workforce initiatives for postdoctoral and research science professionals, fostering professional growth and retention
- Designed and implemented mentorship and training programs to enhance employee development and organizational performance
- Assisted in the planning and execution of talent acquisition and succession planning strategies, ensuring a strong leadership pipeline
- Conducted program evaluations to assess training effectiveness and provided recommendations for continuous improvement
- Supported workforce engagement initiatives by collaborating with key stakeholders to enhance employee satisfaction and retention
Education
Master of Business Administration -
University of Phoenix
01.2007
Bachelor of Arts - undefined
Howard University
Washington, DC01.2002
Skills
- Microsoft Office Suite
- Adobe Creative Suite
- Google Suite
- Data Analytics & Visualization Tools
- Workforce & Performance Management Systems
- Project Management & Process Optimization Tools
Accomplishments
- Collaborated with team of Senior Leaders in the development of Workforce Engagement Assessment.
- Achieved increase employee participation percentage by improving and implementing new communication & marketing strategies for department employee feedback survey.
- Achieved increased compliance rate by introducing training dashboard for mandatory training compliance tasks.
- Documented and resolved engagement inefficiencies which led to a two year trend net positive in Federal Employee Viewpoint Survey (FEVS) data scores.
Certification
- Contract Officer Representative (COR), Level I Certification
- Lean Six Sigma Green Belt Training
- Change Management & Process Improvement
- Talent & Performance Management Strategies
- NIH Leadership & Strategic Planning Training
- CPARS Narrative Writing & Market Research
- Federal Appropriations Law & Procurement Strategies
Additional Qualifications
- Proven expertise in managing large-scale projects and implementing operational transformation strategies.
- Strong analytical and problem-solving abilities.
- Extensive experience in talent management, performance evaluation, and workforce engagement programs.
- Proficiency in business process analysis, contract coordination, and vendor management.
- Adept at presenting complex data insights to internal leadership and external clients/partners.
- Demonstrated success in driving organizational change through effective communication and change management strategies.
Languages
English
Native or Bilingual
Timeline
Management Analyst
National Institutes of Health (NIH)
08.2013 - Current
Administrative Officer
National Institutes of Health (NIH)
05.2010 - 08.2013
Program Support Specialist (Federal Contractor)
National Institutes of Health (NIH)
09.2005 - 05.2010
Bachelor of Arts - undefined
Howard University
- Contract Officer Representative (COR), Level I Certification
- Lean Six Sigma Green Belt Training
- Change Management & Process Improvement
- Talent & Performance Management Strategies
- NIH Leadership & Strategic Planning Training
- CPARS Narrative Writing & Market Research
- Federal Appropriations Law & Procurement Strategies
Master of Business Administration -
University of Phoenix
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