Summary
Overview
Work History
Education
Skills
Timeline
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Margarita Wilcox

Dundalk,MD

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Develops strategies, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

20
20
years of professional experience

Work History

District Manager

Madrag
09.2024 - Current
  • Directed operational strategies to optimize store performance and enhance customer satisfaction.
  • Mentored district staff, fostering professional development and improving team effectiveness.
  • Analyzed sales data to identify trends, implementing initiatives that drove revenue growth across locations.
  • Established performance benchmarks, monitoring KPIs to ensure compliance with company standards.
  • Led district-wide training programs, enhancing employee skills and ensuring consistent service delivery.
  • Facilitated communication between upper management and field teams, aligning goals and driving results.
  • Supervised 6 locations, enforcing high-quality standards of operation.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
  • Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
  • Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
  • Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.

District Manager

Propelled Brands
10.2023 - 09.2024
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Oversaw successful store openings, coordinating logistics, and promotional efforts to ensure smooth transitions for new locations.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential concerns before they escalated into non renewals.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.

Multi Unit Team Leader

Block Advisors
06.2022 - 12.2023
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and maintained schedules for 30 associates
  • Manage office staffing, operations, and logistics for three offices with support from two Associate Team Leaders

Associate Team Leader

Block Advisors
01.2019 - 06.2022
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Held weekly team meetings to inform team members on company news and updates.

Office Services Representative

Stonemor Partners LLC
12.2016 - 09.2017
  • Created & implemented new policies & procedures
    manual for office as well as assisting with
    relocation.
  • Researched field associates requests and responded
    promptly to discrepancies.
  • Worked alongside every department to ensure deadlines were met.
  • Created invoices once service work was completed, processed invoices daily.
  • Point of contact for all vendors & field associates.
  • Monitored supply orders & inventory for entire office.
  • Assisted HR in new hire setups & training.
  • Ensured work orders were accurate and distributed to
    appropriate vendor in timely manner.
  • Handled petty cash and credit card expenses.

Business Consultant

Merchant Lynx
08.2015 - 09.2017
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Surveyed clients to ascertain requirements and expectations for product.
  • Collaborated with teams in product line transition to streamline manufacturing footprint.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships

ASSISTANT OPERATIONS & MERCHANDISING MANAGER

DSW Inc
12.2008 - 06.2015
  • Managed day-to-day department operations with effective workflow coordination.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
  • Provided administrative support with accurate document preparation and data entry.
  • Contributed to development of operational procedures to improve efficiency and accuracy.
  • Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
  • Analyzed and reported on operational data to identify trends and issues.
  • Promptly addressed customer inquiries and complaints to foster swift resolution.
  • Processed customer orders and invoices to support timely fulfillment and delivery.
  • Trained and supervised employees on office policies and procedures.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

ASSISTANT MANAGER

New York and Company
08.2005 - 12.2008
  • Supervises sales associates during all shifts.
  • Organizing and upkeep of store.
  • Scheduling 30-40 sales associates weekly as well as zoning all sales associates to appropriate departments daily
  • Communicates fashion trend information to store associates to promote product knowledge
  • Checks sales associate time cards daily, and process payroll weekly
  • Managing operational tasks, such as processing and shipping out damaged products, finding miss-matched products, etc
  • Monitors and communicates business needs.
  • Training and developing all sales associates to discover strengths and work on opportunities
  • Develop productive, profitable and achievement oriented working environment for employees
  • Address operational issues and concerns in timely fashion
  • Supervise operations team to ensure operational excellence and excellent customer services
  • Supported execution of store strategy to achieve performance goals
  • Taught and coached behaviors to Leads, Experts and Brand Associates to cultivate high performing team to deliver best-in-class experience to customers
  • Maintained overall management style that followed company best practices
  • Drove profitable sales growth through all aspects of store including; customer and product operations, merchandising, and talent development
  • Recruited, hired and developed highly productive Brand Associate and Expert teams
  • Owned assigned area of responsibility
  • Implemented action plans to maximize efficiencies and productivity
  • Leveraged omni-channel to deliver frictionless customer experience.

Education

Bachelor of Arts - General Studies

Central High School
Philadelphia, PA
06.2005

Skills

  • Receiving
  • Record Sorting and Filing
  • Hiring
  • Organizing
  • Payroll
  • Contract Management
  • Revenue Generation
  • Sales
  • Scheduling
  • Spanish 1
  • Customer Service
  • Bachelor of Arts

Timeline

District Manager

Madrag
09.2024 - Current

District Manager

Propelled Brands
10.2023 - 09.2024

Multi Unit Team Leader

Block Advisors
06.2022 - 12.2023

Associate Team Leader

Block Advisors
01.2019 - 06.2022

Office Services Representative

Stonemor Partners LLC
12.2016 - 09.2017

Business Consultant

Merchant Lynx
08.2015 - 09.2017

ASSISTANT OPERATIONS & MERCHANDISING MANAGER

DSW Inc
12.2008 - 06.2015

ASSISTANT MANAGER

New York and Company
08.2005 - 12.2008

Bachelor of Arts - General Studies

Central High School

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Margarita Wilcox