Mari Jackson
Waldorf,MD
Summary
Organized and dedicated Administrative professional offering excellent communication, travel coordination, planning and prioritization skills. Adept in customer relations with proven track record of providing exceptional customer service. A detail-oriented team player with strong organizational skills. strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Committed to maintaining confidentiality and fostering positive workplace relationships, ensuring seamless operations and exceptional service delivery.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Interstate Insurance Product Regulation Commission
01.2022 - Current
- Assessment of projects and issues from an organizational proactive perspective instead of a reactive perspective by planning and executing projects in a timely and efficient manner.
- Adapted quickly to new software applications and office procedures efficiently.
- Generated reports and presentations using Microsoft Office Suite effectively.
- Updated Company website to ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through coordinating travel arrangements, and preparing travel itineraries.
- Optimized calendar management for Executive Director and Chief of Staff by scheduling meetings strategically while considering priorities and minimizing conflicts.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained a positive, collaborative work environment through effective communication skills and fostering professional relationships among colleagues.
Administrative Assistant
Howard University College of Dentistry
01.2020 - 12.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported communication by responding to emails and phone inquiries promptly.
- Program Director of International Dentistry Program and coordinated program admissions.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Coordinated logistics for meetings and exams, including room bookings and materials preparation.
- Assisted in the formulation and completion of Academic Calendar and proofreading formal documents and reports.
Customer Relations Management Representative
The Timken Company
05.2015 - 11.2019
- Analyzed operational data to identify improvement areas, driving strategic initiatives for enhanced performance.
- Provided internal departments forecasts and/or forecasts and demand changes to Principals in Strategic Planning.
- Delivered high-quality results on nine complex customer accounts by effectively mitigating potential issues before they escalated.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Materials Management and Inventory Control
GE Oil and Gas
07.2014 - 03.2015
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- ·Created Purchase Order requisitions for the ordering of packaging, bearing materials & following up on vendor delivery times via utilization of SAP and Oracle.
Administrative Assistant and Material Planner
GE Lighting - Special Pack Inc.
11.2007 - 07.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Negotiated with vendors to reduce supply costs by 30%, leveraging bulk purchase agreements.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Developed and maintained accurate material forecasts to optimize inventory levels.
- Enhanced supply chain visibility with regular updates on material status, ensuring timely delivery of products to customers.
Education
No Degree - Business Management
Stark State College
Canton, OHAssociate of Arts - Justice Studies
Kent State University
North Canton, OH12-2018
Skills
- Microsoft Office Suite 365 Copilot
- Data entry
- Office administration
- Administrative support
- Time management
- Computer proficiency
- Scheduling and calendar management
- Meticulous attention to detail
- Confidential document control
- Customer relations
- Database management
Timeline
Administrative Assistant
Interstate Insurance Product Regulation Commission
01.2022 - Current
Administrative Assistant
Howard University College of Dentistry
01.2020 - 12.2021
Customer Relations Management Representative
The Timken Company
05.2015 - 11.2019
Materials Management and Inventory Control
GE Oil and Gas
07.2014 - 03.2015
Administrative Assistant and Material Planner
GE Lighting - Special Pack Inc.
11.2007 - 07.2014
No Degree - Business Management
Stark State College
Associate of Arts - Justice Studies
Kent State University
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