Summary
Overview
Work History
Education
Skills
Timeline
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Maria Allen-Susserman

Stevensville

Summary

Dynamic professional with proven leadership skills. I excel in customer service and team training. Highly adaptable and detail-oriented, I effectively resolved customer inquiries and fostered a positive environment. Skilled in operating complex TMS equipment, I consistently ensured patient safety and comfort while enhancing treatment outcomes.

Overview

5
5
years of professional experience

Work History

Front of House Team Leader

Bark Barbecue Cafe
Stevensville
08.2024 - Current
  • Supervised front of house staff to ensure excellent customer service.
  • Managed customer inquiries and resolved issues promptly and effectively.
  • Trained new team members on service protocols and restaurant policies.
  • Fostered a positive team environment through effective communication and support.
  • Promoted within two months of hiring.

Store Associate

Michaels Craft Store
Glen Burnie
11.2023 - 08.2024
  • I learned the Michaels POS system and was able to work mostly independently after one shift.
  • Proficient at tracking and making necessary quantity adjustments of Michael's products through the Marti application.
  • Use of the Manhattan application for fulfilling and printing slips for online orders.
  • One of three seasonal employees asked to stay on as a permanent associate.
  • One of the lead cashiers handles troubleshooting for other cashiers.

TMS Program Coordinator & Technician

Bethesda Psychiatry MD
Chevy Chase
10.2022 - 09.2023
  • Trained, certified to operate, and basic troubleshooting of newer BrainsWay machine: BrainsWay 104 System with both the H1 coil helmet for treating Major Depressive Disorder (MDD) and Anxious Depression and the H7 coil helmet for treating Obsessive-Compulsive Disorder (OCD), MDD, and Anxious Depression.
  • Maintain a successful TMS program by continually getting clients into treatment.
  • Work directly with each client and the providing physician for the best treatment care.
  • Established a TMS program with limited oversight and guidance.

TMS Technician

Greenbrook TMS NeuroHealth Centers
Annapolis
11.2021 - 09.2022
  • Operated Transcranial Magnetic Stimulation equipment for patient treatments.
  • Prepared treatment rooms and ensured proper equipment functionality.
  • Monitored patient responses during TMS sessions for safety and comfort.
  • Assisted healthcare providers in documenting treatment progress accurately.
  • Educated patients on TMS processes and answered their questions effectively.
  • Collaborated with multidisciplinary teams to enhance patient care strategies.

Sales Associate

Sun Nurseries
Friendship
04.2021 - 09.2021
  • Assisted customers with product selection and answered questions about plant care.
  • Maintained inventory levels and organized merchandise displays for optimal visibility.
  • Collaborated with team members to ensure a clean and welcoming store environment.

Mental Health Technician

Sheppard Pratt Hospital
Towson
03.2020 - 04.2021
  • Monitored patient behavior and reported changes to nursing staff.
  • Assisted in daily activities and therapeutic sessions for patients.
  • Documented patient progress, and maintained accurate electronic records.
  • Ensured a safe environment by adhering to safety protocols.
  • Collaborated with multidisciplinary teams to support patient care plans.

Education

High School Diploma -

The Seton Keough High School
Baltimore, MD
05-2012

General Studies

The Community College of Baltimore County
Catonsville, MD

Skills

  • Confident and professional written and verbal communication skills
  • Highly adaptable
  • Excellent leadership
  • Ability to pay attention to details
  • Ability to operate complex machines
  • Able to work independently and within a team effectively

Timeline

Front of House Team Leader

Bark Barbecue Cafe
08.2024 - Current

Store Associate

Michaels Craft Store
11.2023 - 08.2024

TMS Program Coordinator & Technician

Bethesda Psychiatry MD
10.2022 - 09.2023

TMS Technician

Greenbrook TMS NeuroHealth Centers
11.2021 - 09.2022

Sales Associate

Sun Nurseries
04.2021 - 09.2021

Mental Health Technician

Sheppard Pratt Hospital
03.2020 - 04.2021

High School Diploma -

The Seton Keough High School

General Studies

The Community College of Baltimore County

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Maria Allen-Susserman