Summary
Overview
Work History
Education
Skills
Timeline
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Maria Alvarado

Mrs.
Abingdon

Summary

Accomplished Patient Services Representative with a proven track record at Advance Radiology, enhancing patient satisfaction and streamlining administrative processes. Expert in healthcare terminology and proficient in EMR systems, including CERNER and ATHENA. Demonstrated ability in insurance authorizations and billing, coupled with exceptional customer service skills, significantly improving financial and operational efficiency.

Professional with significant experience in patient services, ready to enhance patient experience. Skilled in managing patient interactions, scheduling, and administrative tasks. Strong focus on teamwork and adaptability ensures consistent and reliable support. Known for excellent communication skills, empathy, and problem-solving abilities.

Overview

18
18
years of professional experience

Work History

Patient Services Representative

Advance Radiology
08.2023 - Current
  • Assisted patients in filling out check-in and payment paperwork.
  • Applied administrative knowledge and courtesy to explain procedures and services
  • Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
  • Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
  • Improved financial interactions for patients by addressing billing inquiries and confirming insurance
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.

Charge Entry Specialist

Caduceus Healthcare
10.2019 - 06.2023
  • Promoted a positive work environment, fostering open communication between team members to resolve complex billing issues.
  • Answered questions and assisted providers and office staff.
  • Facilitated smooth claim processing by regularly updating provider enrollment information with insurance carriers as needed .
  • Verified insurance eligibility and information to update database.
  • Captured and entered professional charges.
  • Managed high-volume workload while maintaining exceptional attention to detail for precise data input into the medical billing system.
  • Reduced errors in charge capture by maintaining up-to-date knowledge of CPT, ICD-10, and HCPCS codes.
  • Worked with revenue cycle team to identify denial trends.

Service Representative

Balitmore Medical System
08.2006 - 09.2019
  • Managed patient registration process, confirming data accuracy and completeness.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Handled customer service inquiries in person, via telephone and through email.
  • Entered patient demographic and insurance data into electronic medical record system.

Education

High School Diploma -

Mabel Dean Vocation High School
Manhattan, NY
05.2001 -

Skills

Insurance Authorizations

Healthcare Terminology

Knowledge of ICD10/CPT CODES

Proficient in EMR/CERNER/ATHENA/RIS

Medical billing

Referral coordination

EMR updating

Insurance billing

Timeline

Patient Services Representative

Advance Radiology
08.2023 - Current

Charge Entry Specialist

Caduceus Healthcare
10.2019 - 06.2023

Service Representative

Balitmore Medical System
08.2006 - 09.2019

High School Diploma -

Mabel Dean Vocation High School
05.2001 -

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