Maria Botnaru
Chisinau
Summary
Aspire to be a part of an organization where I can use my Knowledge and skills for career growth.
Self-confidence and Self driven, Motivated and have eagerness to be active member within the team, transferring positive personality with the other team members and customer/patient as well. I am able to deal with different nationalities, and to deliver remarkable customer service.
Overview
14
14
years of professional experience
Work History
Medical Case Worker Supervisor
Associazione INTERSOS Organizzazione Umanitaria ONG
06.2024 - Current
- Company Overview: Roma, Republic of Moldova Subsidiary
- Supervise, support, train and coach Medical Case Workers in their duties using various methods such as observation, shadowing, tracking tool, bilateral case discussions and support the team in finding appropriate responses to daily challenges
- Plan, implement and report the activities
- Support team dynamics and ensure a positive working environment
- Assign cases to Medical Case Workers considering experience, level and complexity of cases
- Ensure equal division of workload and proper handover of cases
- Ensure effective, quality, timely-follow up and the implementation of the action plans of open cases including cases received through CFRM
- Monitor progress of medical referrals on a daily basis and address any issues that require additional follow up or prioritisation
- Monitor response time, decision-making and follow-up through internal case management tools
- Guarantee to no to close the case before having exhausted all the possible resources to find the needed service for the patients
- Ensure effective collaboration with the MEAL department
- Participate in registration, monitoring and reporting of patient information and expenses; supervise the accuracy of the cases documentation, proper filing and archiving to maintain data confidentiality and protection and the respect of the standard procedures
- Meet regularly with Medical Activity Manager to discuss ongoing issues and strategies
- Schedule and facilitate regular case management meetings with Medical Case Workers to discuss single cases and challenges
- Flag issues concerning changes of environment and context in the field and support identification of appropriate responses
- Stay informed about changes in healthcare policies, regulations, and community resources to better assist patients
- Act as referral focal point for INTERSOS medical case management in the geographical area of coverage under his responsibility, coordinating with the main service providers and medical institutions
- Ensure adherence of Medical Case Workers to Code of Conducts and internal SoPs
- Contribute to regular service mapping and update of service directory
- Participate in the HR processes recruitment, training, briefing/debriefing, evaluation, potential, staff’s development and internal communication
- Roma, Republic of Moldova Subsidiary
Medical Case Worker
Associazione INTERSOS Organizzazione Umanitaria ONG
11.2022 - 06.2024
- Company Overview: Roma, Republic of Moldova Subsidiary
- Develop a tailored case plan with the patient, based on needs identified during the initial medical consultation and guidelines provided by the doctor in charge of the case
- Refer patients to appropriate services and when necessary accompany them to different service providers
- Provide continuous basic support, ensuring the patients access the necessary services, and establishing a relationship built on trust respecting confidentiality protocols
- Document cases on the relevant internal databases and ensure that any progress on action plan and any significant change is timely and duly recorded
- Ensure proper and safe filing and archiving of case management files to maintain data confidentiality
- Close cases when objectives in the case plan are met and no further needs are identified
- Participate in internal case management meetings and bring to immediate attention any case of special/emergency needs to the doctor in charge of the specific case, or to the Medical Activities Manager
- Ensure good relationships and coordination with the main service providers in the area of intervention to improve referral, follow up and information sharing
- Identify and report gaps in the availability and quality of services provision for patients in the target areas and assist in the mapping of health service providers in the area
- Participate in training provided by INTERSOS about Protection, safe identification and referrals,PSEA, MHPSS, and GBV;
- Carry out all tasks respecting key protection principles, including but not limited to: do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
- Roma, Republic of Moldova Subsidiary
Administrator/Receptionist
"EURO BIO NATURE" TEST RAPID/ TEST PARK
12.2021 - 11.2022
- Greeting and welcoming our customers as soon as they approach the counter
- Direct the customers to the right cabinet
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (ex
- Pen, paper, ink, stapler, stamp, masks, etc)
- Provide accurate information in-person and via phone
- Dealing with the complaints in a professional way (phone call, email, etc)
- Provide a high quality service etc
Account Executive
XOR
05.2019 - 06.2021
- Providing candidates with personalized feedback 24/7
- Enabling recruiters to focus on high- quality human touch points and strategic decisions, not routine tasks
- Saving employers that hire at scale tens of millions of dollars per year
Deputy Department Manager
Harvey Nichols
09.2013 - 05.2018
- Achieving the daily tasks related to the store activities
- Ensuring to meet the customer expectation regarding the service level, and maintaining the brands image by following the company's standards in regards of the appearance and behaviors
- Providing the higher management with the business reports (DSR, KPI, and Employment Achievement
- Brands knowledge, observing the competitor behaviors (SWAT)
- Following the market needs and good knowledge about Luxury brands and fashion lifestyle
Sales In-Charge
Harvey Nichols
09.2010 - 09.2013
- Achieving the daily tasks related to the store activities
- Monitoring the stock movement (receiving, sending, Merchandising) and reporting damages, dealing with stocks repair to insure the customer satisfaction
- Insuring to meet the customer expectation regarding the service level
- Full Support for the team in order to motivate the overall efforts
- Meeting the daily business activities with minimum impact of cost
Education
Licentiate - Economic Sciences, Marketing and Logistics
Academy of Economic Studies of Moldova
Chisinau, Moldova01.2010
High school -
Principesa Natalia Dadiani
01.2007
Skills
- Working knowledge in computer (MS-OFFICE) and flexibility to learn the system of the company in a short term
- Romanian
- English
- Russian
Personal Information
- Date of Birth: 12/29/87
- Marital Status: Married
Personality
Self-confidence and Self driven, Motivated and have eagerness to be active member within the team, transferring positive personality with the other team members and customer/patient as well. I am able to deal with different nationalities, and to deliver remarkable customer service.
Timeline
Medical Case Worker Supervisor
Associazione INTERSOS Organizzazione Umanitaria ONG
06.2024 - Current
Medical Case Worker
Associazione INTERSOS Organizzazione Umanitaria ONG
11.2022 - 06.2024
Administrator/Receptionist
"EURO BIO NATURE" TEST RAPID/ TEST PARK
12.2021 - 11.2022
Account Executive
XOR
05.2019 - 06.2021
Deputy Department Manager
Harvey Nichols
09.2013 - 05.2018
Sales In-Charge
Harvey Nichols
09.2010 - 09.2013
High school -
Principesa Natalia Dadiani
Licentiate - Economic Sciences, Marketing and Logistics
Academy of Economic Studies of Moldova
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