Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Maria Davis

Pylesville

Summary


As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Toddler Teacher

The Learning Experience
05.2024 - Current
  • Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
  • Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
  • Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
  • Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
  • Worked closely with fellow teachers to share ideas, exchange feedback, and collaborate on curriculum planning efforts across classrooms.
  • Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Managed classroom materials and resources effectively to ensure a well-stocked learning environment at all times.

School Cafeteria Worker

Harford County Public Schools
10.2023 - 06.2024
  • Managed cash handling procedures accurately balancing register drawers daily.
  • Maintained positive relationships with students, fostering an enjoyable cafeteria atmosphere during meal times.
  • Served as a positive role model for students displaying appropriate behavior while working in a high-pressure environment.
  • Helped maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.
  • Enhanced food safety by implementing proper sanitation practices and maintaining a clean workspace.
  • Reduced food waste by effectively managing inventory, rotating stock, and monitoring expiration dates.
  • Contributed to successful state health inspections by adhering to strict food safety guidelines and regulations.
  • Provided exceptional customer service through friendly interactions with students, addressing any concerns or questions they had about available menu items.

Teacher's Aide

Christian Childcare Center of Whiteford
04.2023 - 09.2023
  • Supervised children during in-classroom activities and on playground.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Organized snack time and nap hours.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Engaged and entertained children through recreational and educational activities.
  • Prepared for lessons by gathering educational materials and setting up equipment.
  • Delivered clear, concise instructions to children to aid in each student's decision-making.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Enforced rules and instructions to maintain discipline.

Hostess/To-Go Server

Red Robin
10.2022 - 04.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Cashier

Hickory Pet Supply
06.2021 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Cashier

Ma & Pa Pizza
01.2021 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.

Education

High School Diploma -

North Harford High School
Pylesville, MD
05-2022

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Written and verbal communication
  • Conflict resolution
  • Attention to detail

Affiliations

  • Norrisville Volunteer Fire Company

Certification

CPR

Timeline

Toddler Teacher

The Learning Experience
05.2024 - Current

School Cafeteria Worker

Harford County Public Schools
10.2023 - 06.2024

Teacher's Aide

Christian Childcare Center of Whiteford
04.2023 - 09.2023

Hostess/To-Go Server

Red Robin
10.2022 - 04.2023

Cashier

Hickory Pet Supply
06.2021 - 04.2022

Cashier

Ma & Pa Pizza
01.2021 - 06.2021

High School Diploma -

North Harford High School

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Maria Davis