MARIA LOBATO
Hyattsville
Summary
Organized and dependable professional with a positive attitude, skilled at managing multiple priorities. Willing to take on additional responsibilities to help meet team goals and ensure success.
Overview
10
10
years of professional experience
Work History
SENIOR CLINIC OPERATIONS REPRESENTIVE
CHILDRENS NATIONAL MEDICAL CENTER
03.2025 - Current
- Ability to handle a variety of tasks and responsibilities simultaneously.
- Collect and enter patient information, including medical history, demographics, and insurance details.
- Assist with inpatient and outpatient admissions.
- Perform administrative and secretarial tasks in a dynamic, fast-paced environment. Communicate effectively with internal staff, doctors, and patients.
- Verify insurance information and ensure pre-authorizations are obtained for procedures, treatments, or hospital stays.
- Help track patient progress, follow-up appointments, and diagnostic results.
Front Office Medical Assistant
TLC PERINATAL PA
07.2023 - 10.2024
- Assisted the Perinatal sonographer in coordinating the ultrasound schedule for patients and procedures for efficient patient flow with proper room prep and supplies needed.
- Made sure all ultrasound rooms are fully stocked, and supplies needed are ordered when necessary.
- Cross-trained in taking vital signs, drawing blood (phlebotomy), and collecting urine samples.
- Maintained knowledge of all the ultrasound equipment in the department.
- Assisted the Perinatologist and Nurse Practitioner with translation when needed.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Patient Coordinator
Capital Women's Care OB/GYN
11.2021 - 07.2023
- Provided a welcoming and professional first point of contact for patients and maintained a clean and inviting reception area, ensuring a positive experience from the moment of arrival.
- Register new patients and update existing patient information accurately.
- Schedule appointments and assist with scheduling any additional testing directly by the physician.
- Collaborate with the medical staff to ensure seamless patient care.
- Handle patient records with confidentiality and professionalism.
- Proactively monitored service delays and schedule changes, promptly notifying healthcare providers to ensure smooth workflow and minimize disruptions in patient care.
Patient Coordinator (Temp)
Potomac Physician Associates
06.2021 - 08.2021
- Verified patient insurance details and coverage, ensuring accurate information to support seamless billing and patient care processes.
- Process payments through the electronic health record system.
- Accurately entered and updated patient information in the NextGen EHR system, maintaining up-to-date and precise medical records to support efficient healthcare delivery.
- Coordinated patient scheduling, ensuring optimal appointment flow and reduced wait times.
- Worked with patients to schedule tests and procedures.
Patient Service/Front Desk Coordinator
EYE DR
11.2015 - 05.2020
- Administered eye exam testing by using Auto-refractor, tonometer, and retinal examination.
- Prepare patient charts with doctor visits.
- Stay updated on the latest ophthalmologist.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Certified Medical Assistant -
Brightwood College
Beltsville, MDHigh School Diploma -
High Point High School
Beltsville, MDSkills
- Bilingual (English & Spanish)
- Electronic Health Record systems: Athena, Nextgen, and eClinicalWorks
- Proficient in Microsoft Office, including Word and Excel, and Google Docs
- Able to collaborate and work effectively with cross functional teams
- Ability to stay focused and productive despite setbacks, ambiguity, or unexpected challenges
- Taking the lead on tasks, projects, or improvements without waiting to be asked
Timeline
SENIOR CLINIC OPERATIONS REPRESENTIVE
CHILDRENS NATIONAL MEDICAL CENTER
03.2025 - Current
Front Office Medical Assistant
TLC PERINATAL PA
07.2023 - 10.2024
Patient Coordinator
Capital Women's Care OB/GYN
11.2021 - 07.2023
Patient Coordinator (Temp)
Potomac Physician Associates
06.2021 - 08.2021
Patient Service/Front Desk Coordinator
EYE DR
11.2015 - 05.2020
Certified Medical Assistant -
Brightwood College
High School Diploma -
High Point High School