Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Montano

Gaithersburg

Summary

Dedicated professional with strong cash handling, customer assistance, and problem-solving skills. Committed to enhancing team performance and ensuring exceptional service quality.

Results-driven manager with a proven track record in staff training and operational efficiency. Skilled in inventory management and customer service strategies, fostering a positive environment that enhances client satisfaction.

Detail-oriented individual with extensive experience in retail operations. Known for effective communication and complaint resolution, contributing to improved service standards and customer loyalty.

Hardworking Cashier Assistant focused on helping team deliver best-in-class customer experiences. Adept at quickly bagging items based on weight and size. Hands-on experience using cash register to check out customers.

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.

Dedicated professional with many years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems, and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

10
10
years of professional experience
2011
2011
years of post-secondary education

Work History

Cashier Assistant

Wellbeing Cafe
Rockville
09.2025 - Current
  • Assisted customers with selections and inquiries at the café.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained cleanliness and organization of the cashier area.
  • Handled customer complaints and resolved issues promptly and courteously.
  • Stocked shelves and replenished inventory as needed throughout the day.
  • Promoted daily specials and menu items to encourage sales.
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Issued receipts, refunds, credits or change due to customers.
  • Interacted politely with customers to promote quality service during checkout.
  • Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
  • Issued receipts, change and refunds to customers to promote smooth operations.
  • Answered customers' questions concerning location, price and use of merchandise.
  • Organized shelves and displays to maintain an orderly appearance of the store.
  • Resolved customer complaints regarding sales and service.

Manager

Latin market
Richmond
01.2025 - 07.2025
  • Managed daily operations and staff scheduling in a fast-paced retail environment.
  • Oversaw inventory management to ensure product availability and organization.
  • Developed training programs for new employees to enhance service quality.
  • Implemented customer service strategies to improve client satisfaction and loyalty.
  • Ensured compliance with company policies and safety regulations throughout the store.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Team Manager

Pollo campero
Gaithersburg
09.2023 - 12.2024
  • Oversaw daily operations to ensure efficient restaurant workflow and customer satisfaction.
  • Trained and mentored team members on service standards and operational procedures.
  • Managed inventory levels, ordering supplies to maintain product availability and quality.
  • Conducted performance evaluations to provide feedback and support staff development.
  • Resolved customer complaints promptly to maintain a positive dining experience.
  • Enforced health and safety regulations to ensure compliance in food handling practices.

Training Specialist

Pollo campero
Gaithersburg
06.2022 - 08.2023
  • Developed training materials for staff on food safety and customer service.
  • Facilitated onboarding sessions for new employees in a fast-paced environment.
  • Coordinated ongoing training programs to enhance team performance and engagement.
  • Assessed training needs through employee feedback and performance evaluations.
  • Implemented interactive workshops to improve team collaboration and communication skills.

Cashier

Popeyes Chicken
Manassas
01.2021 - 04.2022
  • Scanned items and processed customer transactions accurately and efficiently.
  • Managed cash register, ensuring proper handling of cash and credit payments.
  • Assisted customers with menu selections and answered product-related questions.

Customer Service Representative

Sykes El Salvador
San salvador
01.2016 - 12.2020
  • Assisted customers with inquiries and product-related questions efficiently.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Collaborated with team members to enhance service delivery and customer satisfaction.

Education

Colegio Coronel Francisco Gavidia
San salvador, SV

Some College (No Degree) - English Education

Francisco Gavidia
San Salvador, SV

Skills

  • Point-of-sale systems
  • Cash handling
  • Inventory management
  • Staff training
  • Transaction processing
  • Customer assistance
  • Problem solving
  • Attention to detail
  • Time management
  • Process improvement
  • Cashier team support
  • Store cleaning
  • Product scanning
  • Monthly closing process
  • POS system operation
  • Front desk operations
  • Reporting and metrics
  • Inventory processes
  • Relationship building
  • Flexible schedule
  • Cart return
  • Patience and empathy
  • Payment processing
  • POS system proficiency
  • Mail processing
  • Financial reporting
  • Friendly and outgoing
  • Metric tracking
  • Teamwork and collaboration
  • POS systems
  • Problem-solving
  • Customer service
  • Loyalty program promotion
  • Cash handling expertise
  • Inventory support
  • Team building
  • Staff supervision
  • Honest and dependable
  • Returns and exchanges
  • Point of sale software
  • Complaint resolution
  • Team collaboration
  • Effective communication
  • Productivity standards

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Cashier Assistant

Wellbeing Cafe
09.2025 - Current

Manager

Latin market
01.2025 - 07.2025

Team Manager

Pollo campero
09.2023 - 12.2024

Training Specialist

Pollo campero
06.2022 - 08.2023

Cashier

Popeyes Chicken
01.2021 - 04.2022

Customer Service Representative

Sykes El Salvador
01.2016 - 12.2020

Colegio Coronel Francisco Gavidia

Some College (No Degree) - English Education

Francisco Gavidia
Maria Montano