Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria Russell

Glen Burnie

Summary

Motivated and dependable professional with 10+ years of experience in team leadership, operations management, and customer service. Skilled in supervising and training staff, coordinating daily work flow, handling cash and credit transactions, and ensuring smooth, accurate operations. Known for strong problem solving skills, positive attitude, attention to detail, and commitment to providing excellent service in fast paced environments. Seeking a challenging role that offers opportunity for growth, skill development and meaningful impact.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Amazon Delivery Driver

Connection Central Transport LLC
02.2024 - Current
  • Used time management and organizational skills to ensure ontime deliveries and completion of assigned route.
  • Operated vehicle safely in highly congested areas with no traffic violations or netradyne violations.
  • Operated DOT certified step van, performing daily pre and post trip inspections that is in compliance with the guidelines.
  • Delivered high volume of packages (400+) consistently before the scheduled delivery times.
  • Used a handheld device for navigation, scanning, re-routing, and delivery confirmation.
  • Consistently received Fantastic ratings on the weekly performance scorecard.
  • Helped teammates when needed by completing rescue deliveries for routes running behind on schedule.

Dispatch Manager

Rags Express LLC
08.2021 - 02.2024
  • Supervised, coached and supported a team of 50+ delivery drivers.
  • Monitored the drivers route progress using Amazon logistics software (DSP portal).
  • Communicated directly with Amazon using the software chime with timely updates on route progress and delivery issues.
  • Led company team meetings to share updates, safety reminders, and performance goals to the drivers.
  • Addressed vehicle breakdowns and emergency issues by using strong problem solving skills to ensure route completion and driver safety.
  • Found coverage for last minute call outs, maintaining full route assignment and preventing dropped deliveries.
  • Provided coaching and additional training to drivers who did not meet Amazon's expectations.

Home Health Aide

Deanie Taylor King Personalized Home Care
08.2019 - 08.2021
  • Traveled to clients homes to assist in needed healthcare services.
  • Helped clients with bathing, dressing and daily meals.
  • Provided transportation to all scheduled appointments.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted with laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Developed individual care plans for clients based on specific needs.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Assisted with end of life care.

Lead Barista

Panera Bread
01.2013 - 08.2019
  • Managed front of the house operations, including cashiering, order taking, and preparing all drink/bakery orders.
  • Resolved all customer complaints by using strong communication and understanding abilities.
  • Sanitized equipment and wiped down counters to prevent spread of germs.
  • Pleasantly interacted with customers during hectic periods to promote a fun and positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Handled daily cash, credit, and POS transactions to ensure accurate balance at the end of each shift.

Education

High School Diploma -

North County High School
10 E 1st Ave, Glen Burnie MD, 21061

Skills

  • Customer service excellence
  • Cash handling and POS transactions
  • Conflict resolution and problem solving
  • Time management and Multitasking
  • Basic computer skills
  • Map reading and navigation skills
  • Lifts up to 75 pounds
  • Dependable and reliable
  • Excellent written and verbal communication skills
  • Attention to detail
  • Positive attitude

Certification

  • DOT (department of transportation) certification- 2025
  • Phlebotomy certification


Timeline

Amazon Delivery Driver

Connection Central Transport LLC
02.2024 - Current

Dispatch Manager

Rags Express LLC
08.2021 - 02.2024

Home Health Aide

Deanie Taylor King Personalized Home Care
08.2019 - 08.2021

Lead Barista

Panera Bread
01.2013 - 08.2019

High School Diploma -

North County High School

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Maria Russell