Mariah Whitlock
Baltimore
Summary
Dynamic hospitality professional with experience at Marriott, excelling in food preparation and guest relations. Proven ability to enhance customer satisfaction by resolving complaints and training staff, resulting in improved service quality. Skilled in maintaining cleanliness and organization, ensuring a safe and efficient work environment. Strong attention to detail and collaborative mindset.
Overview
2021
2021
years of professional experience
Work History
Hospitality Worker
Marriott
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Laundry services ensuring room attendants are getting correct linen in a timely manner
Laundry Attendant
Best Western Hotel
04.2020 - 04.2020
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Examined dried clothes to identify stains, tears and issues.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
- Collected soiled linens and clothing and pretreated stains.
Education
Associate Of Business Administration - Business
Howard High
Howard County 06.2020
Skills
- Food preparation
- Cleaning and sanitizing
- Supply restocking
- First aid training
- Housekeeping
- Guest relations
- Production leadership
Timeline
Laundry Attendant
Best Western Hotel
04.2020 - 04.2020
Hospitality Worker
Marriott
Associate Of Business Administration - Business
Howard High
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