Mariama Diallo
Greenbelt
Summary
Healthcare professional with experience in pharmacy operations and team supervision, supporting patient care, compliance, and day-to-day service delivery. Strong relationship builder with a detail-oriented mindset and international pharmaceutical project coordination experience. Brings clear communication, solid time management, and a collaborative approach to regulated healthcare environments.
Overview
4
4
years of professional experience
Work History
Operation Manager
CVS Pharmacy
02.2024 - Current
- Planned, organized, and prioritized team activities to meet business goals in a high-volume environment
- Implemented quality control measures to ensure product consistency and customer satisfaction.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Pharmacovigilance Project Coordination Intern
Sanofi Pharmaceuticals
04.2024 - 10.2024
- Assisted in developing and implementing operational protocols for laboratory processes.
- Conducted data analysis to support research findings and streamline reporting procedures.
- Supported pharmacovigilance project coordination activities to ensure compliance with regulatory and internal safety reporting requirements.
Lead Pharmacy Technician
CVS Pharmacy
02.2022 - 02.2024
- Engaged daily with patients and healthcare providers to deliver medication education, address questions, and ensure appropriate product utilization.
- Supported promotion of pharmacy programs, services, and adherence initiatives through patient conversations and provider coordination.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Maintained accurate documentation of patient interactions, prescriptions, and insurance information in pharmacy systems.
Education
Bachelor of Science - Biotechnology
University of Maryland Global Campus
Hyattsville, MD12-2025
Associate of Applied Science - Health Sciences
Prince George's Community College
Upper Marlboro, MD06-2023
Skills
- Regulatory Compliance
- Project Coordination
- Documentation
- Customer Engagement & Relationship Building
Languages
French
Native or Bilingual
Spanish
Limited Working
Timeline
Pharmacovigilance Project Coordination Intern
Sanofi Pharmaceuticals
04.2024 - 10.2024
Operation Manager
CVS Pharmacy
02.2024 - Current
Lead Pharmacy Technician
CVS Pharmacy
02.2022 - 02.2024
Bachelor of Science - Biotechnology
University of Maryland Global Campus
Associate of Applied Science - Health Sciences
Prince George's Community College