Marian Beznitchii
Chisinau,Moldova
Summary
Customer operations specialist with extensive experience in support, issue resolution, and complaint handling. Enhances service quality through effective order processing and cross-functional collaboration. Utilises data analysis, KPI monitoring, and root cause analysis with tools like Microsoft Excel and CRM systems. Focused on driving operational improvement and fostering a high-performance customer service environment.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Customer Operations Agent/Expert
Orange Systems
Chisinau, Moldova
2022.09 - Current
Processed data adjustments and corrected entry errors to ensure accurate records daily.
Activated new contracts and recorded cancellations promptly for proper tracking.
Managed customer contracts and accounts, providing timely updates to enhance customer satisfaction.
Delivered training sessions for new employees and coordinated onboarding schedules for effective integration.
Education
A-Levels - IT
CSAF
Chisinau 2018.09 - 2022.06
Bachelor of Science - IT
Universitatea Slavona
Chisinau 2022.09 -
Skills
- Customer support and issue resolution
- Complaint handling and escalation management
- Order and request processing
- Service quality monitoring
- Data analysis and reporting
- KPI monitoring
- Process improvement
- Workload prioritization
- Problem-solving
- Attention to detail
- Microsoft Excel
- Microsoft Office
- CRM and ticketing systems
- Internal operational systems
- Teamwork
- Adaptability
- Time management
- Ability to work under pressure
Languages
English
Upper intermediate (B2)
Russian
Advanced (C1)
Romanian
Advanced (C1)
Timeline
Customer Operations Agent/Expert
Orange Systems
2022.09 - Current
Bachelor of Science - IT
Universitatea Slavona
2022.09 -
A-Levels - IT
CSAF
2018.09 - 2022.06