Mariangela Pulido
Towson
Summary
- Bachelor of Science in Public Health candidate with a minor in Spanish, and five years of experience as a Shift Leader in food service.
- Proven track record in team management and operational efficiency, with strong bilingual communication skills.
- Knowledgeable in emergency health services, ready to transition into healthcare roles.
- Demonstrated ability to thrive in high-pressure situations and deliver effective solutions.
Overview
5
5
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
Elkridge
12.2021 - Current
- Oversaw daily operations, ensuring adherence to food safety and service quality standards.
- Checked orders for quality and completeness to maintain high customer satisfaction.
- Supervised employee performance, providing feedback to enhance productivity and service levels.
- Trained and mentored new team members to promote efficiency and a customer-centric culture.
- Managed inventory levels, facilitating stock rotation to reduce waste and optimize resources.
- Communicated with other departments regarding staffing needs and operational issues.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Enforced safety guidelines among staff to prevent accidents and ensure a safe environment.
Education
Bachelors of Science - Public Health, Spanish
Towson University
Towson05.2028
High School Diploma -
Atholton High School
6520 Freetown Road05.2023
Skills
- Customer service and support
- Team building and leadership
- Employee training and development
- Project and time management
- Quality control and assurance
- Data analysis techniques
- Public health principles
- Inventory management
- Daily briefing facilitation
- Operations support
- Conflict resolution strategies
- Diplomatic communication
- Emergency response planning
- Work assignment coordination
- Creative problem-solving skills
- Cash handling procedures
- Staff supervision and engagement
- Verbal and written communication skills
- Motivational leadership abilities
- POS system operation expertise
- Inventory counts accuracy
- Follow-up procedures implementation
- Policy enforcement strategies
- Client support services
- Shift leadership responsibilities
Personal Information
- Title: SHIFT LEADER
- Date of Birth: 03/18/05
- Nationality: Venezuelan
- Place of Birth: Turmero
Languages
- English
- Spanish
Certifications Licenses Permits
- Adult and Children Basic Life Support (CPR & AED), 12/01/24, 255415624913
- AMBA ICDM 10 Coding Certificate
- AMBA CPT Coding
- AMBA Modifier Coding
- Food Handling Certification
- ServSafe
- Driver's Permit, 04/01/25
Languages
Spanish
Professional
Affiliations
Alpha Sigma Rho Sorority
References
References available upon request.
Timeline
Shift Leader
Jersey Mike's Subs
01.2021 - Current
Bachelors of Science - Public Health, Spanish
Towson University
High School Diploma -
Atholton High School