Marianni Delarosa Duarte
Glen Burnie
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Shreeji Hospitality LLc
Linthicum Heights
09.2025 - Current
- Engaged with guests to ensure satisfaction and address any concerns promptly.
- Collaborated with colleagues to identify solutions for guest issues and enhance overall service quality.
- Engaged with team members to enhance guest experience and streamline front desk processes.
- Greeted guests and provided information about hotel services and amenities.
- Answered phone calls and responded to guest inquiries promptly.
- Identified and addressed guest issues, ensuring satisfaction and fostering positive experiences.
- Engaged with guests to provide information about hotel amenities, services, and local attractions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Banquet Server
HEI Hotels & Resorts
Linthicum Heights
09.2024 - Current
- Greeted guests upon arrival and provided assistance throughout the event.
- Responded promptly and courteously to guest inquiries and complaints.
- Collaborated with team members to enhance guest experience during functions.
- Followed health and safety guidelines while serving food and beverages.
- Adapted quickly to changing event requirements and guest needs throughout service.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
Front Desk Agent
Residence Inn Marriott
Baltimore
06.2023 - 09.2025
- Provided excellent customer service while upholding company policies.
- Input and confirmed reservations for guests.
- Scheduled reservations for groups and special events.
- Kept records of room availability and guest accounts, manually or using computers.
- Handled guest complaints and resolved issues with professionalism.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Computed bills, collected payments and made change for guests.
Education
High School Diploma -
North County High School
Glen Burnie, MD01-2023
Transportation, Logistics And Cargo Security -
Anne Arundel Community College
Arnold, MD01-2020
Skills
- Customer service
- Reservation management
- Bookkeeping
- Service quality enhancement
- Health safety compliance
- Multi-tasking
- Administrative support
- Hospitality services
- File management
- Microsoft office
- Training and mentoring
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Agent
Shreeji Hospitality LLc
09.2025 - Current
Banquet Server
HEI Hotels & Resorts
09.2024 - Current
Front Desk Agent
Residence Inn Marriott
06.2023 - 09.2025
High School Diploma -
North County High School
Transportation, Logistics And Cargo Security -
Anne Arundel Community College