Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maribel Ramirez

Baltimore

Summary

Resourceful worker with 13 years of experience. Follow written or verbal directions to carry out efficient work moving, storing, and packaging materials. Safety-driven and adaptable with good planning and problem-solving abilities. Registered Behavioral Therapist with 6 months of experience helping clients with social and emotional issues develop techniques to deal with daily challenges.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Behavioral Framework LLC
09.2024 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.

Package Handler

Amazon
10.2022 - 07.2024
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.

Production Operator

Arm & Hammer
03.2022 - 10.2022
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
  • Set up and adjusted machines for day-to-day operations.
  • Seamlessly transitioned between various machines when needed, demonstrating proficiency in multiple aspects of the production process.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

Auditor Operator

Syncreon
07.2021 - 02.2022
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Prepared working papers, reports and supporting documentation for audit findings.

Brand Ambassador

Amazon
11.2019 - 07.2021
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
  • Managed inventory to ensure adequate product supply while minimizing waste or shortages.
  • Help any lane if low on scanners & pickers to complete task or orders
  • Marshall outside & inside direct traffic for Amazon drivers and dispatchers to load route
  • Assist any driver who is missing any packages on their devices

Records Specialist

Diamond Resorts
04.2018 - 09.2019
  • Scanned paper records to transfer to digital filing systems.
  • Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
  • Ensured accurate recordkeeping by regularly auditing and updating database information.
  • Improved customer service response times by efficiently locating and providing requested documentation when needed.

Logistics Specialist

York Hospital
04.2016 - 12.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
  • Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
  • Coordinated shipments and tracked progress to facilitate timely delivery.

Customer Availability Process

Walmart
04.2015 - 02.2016
  • Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Utilized technology tools such as handheld scanners for efficient inventory management throughout the entire stocking process.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Greeted customers and directed to requested products.

Guest Service Manager

McDonald's Restaurant
04.2013 - 01.2015
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
  • Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
  • Conducted regular staff training sessions on customer service standards and company policies, promoting a consistent level of service across the team.
  • Trained new employees, demonstrating best methods for serving clients and guests.
  • Countdown all registers and safe beginning of shift and the end of shift.
  • Count dry and frozen inventory at the end of shift
  • Write game plan every shift check water PH Level, food quality temperature for food safety
  • End of shift write bank deposit slips and keep all sale forms and receipts on file for each day

Education

High School Diploma -

Benjamin Franklin Highschool
Baltimore, MD
06.2013

Skills

  • Documentation skills
  • Inventory organization
  • Pallet jacking
  • Equipment operation
  • Customer service
  • Warehouse operations
  • Paperwork completion
  • Team leadership qualities
  • Multilingual communication

Certification

Registered Behavior Therapist

Date Issued: 2025-01-27

Expiration Date: 2026-01-27

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Registered Behavior Technician

Behavioral Framework LLC
09.2024 - Current

Package Handler

Amazon
10.2022 - 07.2024

Production Operator

Arm & Hammer
03.2022 - 10.2022

Auditor Operator

Syncreon
07.2021 - 02.2022

Brand Ambassador

Amazon
11.2019 - 07.2021

Records Specialist

Diamond Resorts
04.2018 - 09.2019

Logistics Specialist

York Hospital
04.2016 - 12.2017

Customer Availability Process

Walmart
04.2015 - 02.2016

Guest Service Manager

McDonald's Restaurant
04.2013 - 01.2015

High School Diploma -

Benjamin Franklin Highschool

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Maribel Ramirez