Marien Bonde Bwino
Randallstown
Summary
Dynamic and dedicated professional committed to community service and public safety. Expertise in law enforcement, communication, and government operations within the Baltimore City Police Department. Proven ability to foster meaningful relationships and engage effectively with diverse populations, driven by a genuine passion for helping others. Ready to leverage critical thinking skills and a proactive approach to enhance community well-being and safety.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Police Officer
City of Baltimore
04.2023 - Current
- Responded to 911-dispatched calls, and protected the city's most crime-ridden neighborhoods, reducing the level of crime in the city.
- Patrolled my sector several times during my shift to spot breaches.
- Executed foot patrols within my sector to ensure citizen's rights and safety
- Investigated crime scenes identified and interrogated witness to establish crime motive, among other aspects of police investigations.
- Developed written reports during and after police investigations and presented them in court.
- Demonstrated sound judgement while under pressure, including life-threatening situations, to maintain safety for people and property.
Police Officer
City of Rockville
12.2022 - 02.2023
- Rockville City Police Officers perform routine service and law enforcement work involving a variety of general or support duty police assignments.
- The Rockville City Police Department provides law enforcement-related services to approximately 70,000 residents; responsibility is shared with the Montgomery County Department of Police.
- Rockville City Police officers respond to calls for service as necessary and utilize partnerships to solve problems and to deal with issues affecting the safety and quality of life in all city neighborhoods.
Police Officer
City of Baltimore
02.2021 - 12.2022
- Responded to 911-dispatched calls, and protected the city's most crime-ridden neighborhoods, reducing the level of crime in the city.
- Patrolled my sector several times during my shift to spot breaches.
- Executed foot patrols within my sector to ensure citizen's rights and safety
- Investigated crime scenes identified and interrogated witness to establish crime motive, among other aspects of police investigations.
- Developed written reports during and after police investigations and presented them in court.
- Demonstrated sound judgement while under pressure, including life-threatening situations, to maintain safety for people and property.
- Coordinated with other officers in the patrol team, to identify security risks, and provided recommendations to improve public safety to the district.
Project Scheduler
CareFirst Blue Cross Blue Shield Consumer
01.2018 - 01.2020
- Project Scheduling – Technical Skills
- MS Project Professional 2010, 2013, 2016 & 2019
- Schedule development
- Work Breakdown Structure (WBS)
- Schedule Reviews and Analysis
- Project tasks organization , deliverables and milestones
- Schedule Tracking and Project monitoring
- Status Updates and Reporting
- Project calendars, resource calendars and tasks calendars
- Schedule Baselines and variance analysis
- Resource planning and management
- Project Management Skills:
- Assist in managing entire scope of a small project.
- Proven ability to manage project development process and documentation Meeting and Presentation preparations
- Manage all proposal preparation, and Build presentations
- Exhibit good judgment and decision-making skills
- Possess exemplary interpersonal and communication skills
- Strong teamwork and team synergy skills required
- Ability to work independently without supervision, self-directed to demonstrate initiative
Subject Matter Expert
Subject Matters Expert (Enrollment & Billing Finance / Credit & Collections / Reconciliation)
06.2016 - 01.2018
- Assisting Supervisor to assign work to the team, reviewing and approving SOPS.
- Approving money transfer between member’s account, or from one subscriber to another subscriber review, and validate members billing record to determine whether there is a zero balance or if refund is due, and then process refund check.
- Review the Billing Invoice and Payment System to review, and validate invoice to be released, or suppressed. Review invoice workflow identify invoice that require immediate attention for correction.
- Running a Billing Error Report on daily basis to identify error causing policy not to bill, having invoice generate, or premium apply, and fix the issue.
- Experienced in Enrollment & Billing / Finance / Credit & Collections Background/ Reconciliation.
- Experienced in Service Route Workflow Escalation.
- Past experience in answering customer phones, assist small business owner with baking issue, and accounting, and answering customer phones
Enrollment and Billing Tech
01.2008 - 05.2015
- Responsible for enrollment as well as subsequent changes, for all business in timely manner to meet the corporate objective. Generate accurate ID cards for active members. Performed additional duties such as; Service Route Workflow Escalation.
- Assisted in the resolution of Executive Inquiries which are highly visible escalations that require special handling.
- Set member up for auto draft, & automatic payment for customer who needs help;
- Make benefits changes and additions. Performs basic billing, account reconciliation, process cancellation, and other forms of subsequent enrollment activities.
- Review and process funds transfer reversal, and application of monies that were applied to account in error.
CareFirst / MHIP Contractor
Adecco
08.2007 - 01.2008
- Reviewed application for new customer for enrollment, generated pre-existing letter for new member approved who choose to purchase coverage, generated payment.
- Generated notices of approval provide, and generated contract for members enrolled.
Internal Audit Contractor
CareFirst
05.2007 - 08.2007
- Prepare budgets and monthly/annual financial reports, and present recommendations to management.
- Create, and distribute reports of audit results, including recommendations for procedural improvements while working with Senior Management, and Departments to develop expectations address audit concerns.
- Use of accounting techniques; and international auditing principles, strategic analysis, time management, and organizing skills
Education
Police Academy Class # 2021-03
02.2021
PC Application Specialist
Baltimore City Community College
07.2003
High School Diploma -
College Bosembo
Republic Democratic of Congo01.1998
Skills
- Decisive leadership
- Skilled in safe weapons management
- Effective team collaboration
- Strong ethical standards
- Crisis management skills
- Public engagement initiatives
- Deescalation techniques proficiency
- Skilled in emergency response driving
- Cross-cultural understanding
- Crisis management skills
Accomplishments
- Officer of the Month October 2024
- Northern District -Baker Shift Officer Marien Bwino presented in grateful recognition of outstanding service to the police department of Baltimore City. Presented for the Month of October 2024
Specialized Units
Telephone Reporting Unit (TRU) will assist patrol division to reduce low priority calls for service , reviewing the intake information from 911 and 311 operator. The telephone reporting unit (TRU) is responsible for attempting to make contact with all citizens who are waiting for police service longer that 25 minutes. Based on the TRU investigation , a report may be written or the call may be given an oral code. TRU does not relieve the responsibility of patrol officers from conducting necessary investigations.
Other Certifications
Certified License Plate Reader
Certified Mountain Biker Operator
Certified Wagon Operator
Certified NCIC Basic Access
Certification
- Certification of Completion for Project Management.
- Certificate in Essential Management Skills
- Certification of Completion for Administrative Human Resources (HR) for Beginners.
- Microsoft Excel training & Certification
Languages Spoken and Written
English, French, Swahili, Lingala
Timeline
Police Officer
City of Baltimore
04.2023 - Current
Police Officer
City of Rockville
12.2022 - 02.2023
Police Officer
City of Baltimore
02.2021 - 12.2022
Project Scheduler
CareFirst Blue Cross Blue Shield Consumer
01.2018 - 01.2020
Subject Matter Expert
Subject Matters Expert (Enrollment & Billing Finance / Credit & Collections / Reconciliation)
06.2016 - 01.2018
Enrollment and Billing Tech
01.2008 - 05.2015
CareFirst / MHIP Contractor
Adecco
08.2007 - 01.2008
Internal Audit Contractor
CareFirst
05.2007 - 08.2007
Police Academy Class # 2021-03
PC Application Specialist
Baltimore City Community College
High School Diploma -
College Bosembo