SentinelOne
Marilou Yap
Pasadena,MD
Summary
Computer security professional with 4 years of progressive experience in cybersecurity industry. Demonstrated skill identifying business risks and compliance issues and designing proactive solutions. Background designing and implementing layered network security approaches.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Solutions Advisor
CyberSafe Solutions
10.2022 - Current
- Promoted from solutions advisor role
- Mentored team members, assisting them obtain certifications, and reach career and personal goals.
- Play a supporting role to a team of 4 solutions advisors by attending client calls, providing training, knowledge, and prior experience
- Coordinated with the CSIRT team for client incident management
- Worked closely with clients to understand their services, risk tolerance, business, and security needs, while significantly minimizing risk by understanding the vulnerabilities present in the environment.
- Managed and maintained up to 65 accounts
- Implemented best practices and industry standards to enhance clients' cybersecurity posture
- Identified opportunities for additional service offerings and facilitated their introduction to clients
- Conducted proactive threat hunting by reviewing client SIEM logs and identifying anomalous behavior
- Facilitated client onboarding processes, ensuring a smooth transition and a clear understanding of services provided
- Provides clients with created documentation that educates them with necessary and requested information, and resources related to cybersecurity best practices and emerging threats
- Analyzed complex problems to develop effective strategies.
- Enhanced client satisfaction by providing tailored solutions.
- Developed and maintained strong relationships with clients.
- Presented detailed reports on findings and recommendations to executive leadership, facilitating informed decision-making processes
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
SOC Analyst
CyberSafe Solutions
08.2021 - 10.2022
- Searched for potential security threats and vulnerabilities within the organization's network and systems
- Closing over 100 detections in a shift.
- Monitored and analyzed security alerts generated by various SIEM systems
- Created, reviewed, and followed up on tickets related to security incidents and alerts
- Collaborated with higher-tier analysts and incident response teams for effective resolution of security issues
- Implemented containment strategies to prevent the spread of malware and minimize damage
- Performed triage on active attacks and participated in incident response calls with clients
- Enhanced team knowledge with regular training sessions on latest cybersecurity trends and threats
- Recommend improvements in security systems and procedures
- Enhanced network security by monitoring systems for potential threats and vulnerabilities
- Maintained accurate documentation of all SOC activities, facilitating knowledge sharing across the organization
- Conducted comprehensive security assessments to identify risks and recommend mitigation strategies
- Monitored real-time security alerts to identify potential threats, significantly reducing incident response times
- Conducted security audits to identify vulnerabilities.
- Performed risk analyses to identify appropriate security countermeasures.
- Recommend improvements in security systems and procedures.
Help Desk Field Technician
Diverse Concepts
04.2021 - 08.2021
- Coordinated and scheduled technicians for on-site and remote support.
- Fielding over 30 troubleshooting calls in a shift.
- Delivered solutions to clients by identifying problems and guiding clients through corrective steps
- Assisted with the installation, swapping, or repair of equipment at client sites
- Managed client accounts, including G Suite to Microsoft migrations, and processed invoices and payments
- Collaborated with other field technicians to resolve complex technical issues
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Delivered high-quality work by diligently following standard operating procedures.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Communicated with customers to provide updates, gather information and resolve issues.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
Quotations Analyst
Lighting Environments
09.2015 - 03.2020
- Bridged the gap between customer requirements and available products
- Met team goals of over $1.5 million in sales per month with Signify Lighting closed business.
- Quoted and closed lighting projects such as the DC United Soccer Stadium lighting project which was approximately $3 million in total sales.
- Reviewed and analyzed lighting blueprints and fixture schedules
- Compared requested fixtures to available products to determine viable substitutions
- Priced products from manufacturers and provided accurate quotes
- Followed up with customers to gather feedback on pricing and secure orders
- Supported project management teams in order management and value engineering
- Increased customer satisfaction by analyzing feedback and implementing necessary changes
- Quotations analysis
- Product knowledge and comprehensive understanding of nomenclatures
- Understanding the competitor market and crossing products to provide a full lighting package
- Comprehensive understanding of how to price in the market and against competitors bidding for the job
Quotations Analyst
Philips Lighting North America
09.2013 - 09.2015
- Reviewed and analyzed lighting blueprints and fixture schedules
- Compared requested fixtures to available products and provided pricing on SAP
- Managed average sales of $2 million and provided support to project management
- Quotations analysis
- Product knowledge and comprehensive understanding of nomenclatures
- Understanding the competitor market and crossing products to provide a full lighting package
- Comprehensive understanding of how to price in the market and against competitors bidding for the job
Education
Cyber Foundations -
University of Maryland Baltimore County
Catonsville, MD07.2020
Skills
- Risk assessment
- Mentoring
- Process Improvement
- Team Dynamics and Leadership
- Investigation & Research
- Client Relationship Management
- Risk Management and Consulting
- Threat hunting
- Business Development
- Attention to detail
- Problem-solving abilities
- Critical thinking
- Teamwork
Accomplishments
- Self-taught Cybersecurity professional who started in the industry 3 years ago.
- Mentored solutions advisor team members.
- Managed and resolved security incidents.
- Conducted proactive threat hunting through SIEM events.
- Collaborated with clients to enhance security.
- Identified opportunities for service expansion.
- Investigated and escalated security alerts.
- Participated in incident response and triage.
- Authored knowledge base articles.
- Stayed current with cybersecurity trends.
Hobbies and Interests
- Created client guidelines for Golden Ticket reset for Incident Response.
- Designed a client guideline to create an internal Incident Response Playbook.
- Created Security Best Practices guidelines for clients.
- Authored multiple knowledge base articles, including internal incident response processes.
Certification
CompTIA Security +
CompTIA CYSA +
CompTIA CSAP
(Mosse Cybersecurity Instititute DFIR in process )
Software
CrowdStrike
Carbon Black
Alien Vault
Microsoft Office Suite
Zoho Desk
Oasis
Timeline
Senior Solutions Advisor
CyberSafe Solutions
10.2022 - Current
SOC Analyst
CyberSafe Solutions
08.2021 - 10.2022
Help Desk Field Technician
Diverse Concepts
04.2021 - 08.2021
Quotations Analyst
Lighting Environments
09.2015 - 03.2020
Quotations Analyst
Philips Lighting North America
09.2013 - 09.2015
CompTIA Security +
CompTIA CYSA +
CompTIA CSAP
(Mosse Cybersecurity Instititute DFIR in process )
Cyber Foundations -
University of Maryland Baltimore County
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